Operations Data Analyst III

Pivot Point Solutions is a California-based consulting firm that delivers experienced field professionals to construction and utility organizations across the state. We partner with contractors, program owners, and utility clients to provide skilled inspection, construction management, and field support personnel who keep infrastructure projects safe, compliant, and on schedule.

Our team understands the demands of active construction environments, from underground gas and electric infrastructure to large-scale utility programs. By pairing deep industry knowledge with a responsive, hands‑on approach, we help clients maintain quality, meet regulatory requirements, and keep field operations running smoothly on some of California's most critical infrastructure projects.

Title: Operations Data Analyst III
Sector: Information Technology / Enterprise Applications
Seniority: Mid-Level
Location: Oakland, CA - Local candidates only
Job Type: Hybrid
Contract Length: 1 year +
Compensation: $45.97 - $66.67/hour

Pivot Point Solutions is seeking an experienced Service Now FSM Administrator to administer, configure, and support the Service Now Field Service Management (FSM) environment. This role will be responsible for maintaining the platform and ensuring that scheduling, dispatch, technician mobility, work management, inventory, and field‑service workflows operate reliably and efficiently.

The ideal candidate has at least three years of direct Service Now platform administration experience with hands‑on expertise in the FSM application. This position requires practical experience configuring Dispatcher Workspace, Mobile Agent, dynamic scheduling, work orders, territories, inventory, and core Service Now platform functionality. Candidates must hold both the Service Now Certified System Administrator (CSA) and Certified Implementation Specialist
- Field Service Management (CIS‑FSM) certifications.

Administer, configure, maintain, and support the Service Now Field Service Management application.

Monitor the health and performance of the FSM environment and troubleshoot platform and application issues.

Support platform upgrades, releases, configuration changes, and ongoing technical operations.

Configure and troubleshoot Dispatcher Workspace to support efficient technician scheduling and task assignment.

Maintain dynamic scheduling capabilities, assignment rules, territories, and field‑service routing workflows.

Configure and support Service Now Mobile Agent functionality for field technicians.

Develop and optimize mobile and offline workflows to support technicians working in the field.

Configure work orders, work order tasks, task dependencies, assignment logic, and related FSM data models.

Maintain map integrations and location‑based functionality used for scheduling and dispatch.

Configure field‑service inventory processes, including parts management, stockrooms, assets, and transfer rules.

Develop and maintain UI policies, business rules, client scripts, ACLs, notifications, and other Service Now platform configurations.

Troubleshoot issues across scheduling, dispatch, mobile, inventory, and work management processes.

Partner with business stakeholders, field operations, technical teams, and other Service Now resources to identify requirements and improve workflows.

Maintain platform documentation and support controlled configuration and release practices.

Identify opportunities to improve technician productivity, dispatcher efficiency, and overall field‑service operations through Service Now FSM.

3+ years of direct, hands‑on Service Now platform administration experience.

Direct experience administering and configuring Service Now Field Service…