Operations Data Analyst III
Listed on 2026-09-22
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IT/Tech
Systems Administrator, IT Specialist
Duration: 12+ Months (with possible extensions)
Description:
Certifications:
Service Now Certified System Administrator (CSA) and CIS-Field Service Management is MANDATORY.
This is a hybrid role
Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume
This is a hybrid role
Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume
Service Now FSM AdministratorMaintains, configures, and supports the Service Now FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.
Key ResponsibilitiesPlatform Maintenance:
Administer the Service Now FSM environment, managing upgrades and daily technical operations.
Workspace Management:
Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
Mobile Support:
Optimize the Mobile Agent app for field technicians, including offline workflows.
Data Models:
Manage work orders, task dependencies, assignment rules, and territory planning.
Inventory & Logistics:
Configure parts management, stockrooms, and asset transfer rules.
Core Configuration:
Build UI policies, business rules, client scripts, ACLs, and system notifications.
Skills & Qualifications
Experience:
3+ years of direct experience with Service Now Platform Administration.
Core Knowledge:
Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
Certifications:
Service Now Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.
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