Business Systems Analyst

Who We Are

Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve.

If this resonates with you, we invite you to apply to join our team.

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

Reporting to the Director, Data & Systems, the Business Systems Analyst will help implement, administer, secure, and continuously improve the SaaS platforms and reporting that support Hively’s programs, with an initial focus on the Measure C Subsidized Child Care Contracted Slots and Operating Grants programs.

This is a hands-on application and data systems role, not a traditional desktop, network, or server administrator position. The role will focus on business requirements, user acceptance testing, reporting and dashboards, SaaS platform configuration, business rules, data quality, security, and technical troubleshooting.

The position will work closely with the Director, Data & Systems; program and operations staff;
Data & Reporting staff;
Compliance, Finance, software vendors, and external partners to translate business requirements into reliable, secure, and scalable technology solutions.

• Administer and support Hively’s program technology platforms, with an initial focus on systems supporting Measure C Contracted Slots and Operating Grants.

• Configure workflows, business rules, reference data, notifications, and other system settings based on approved program requirements.

• Partner with program teams, the Director of Data & Systems, and software vendors to gather and document business requirements (process maps, user stories, acceptance criteria) and translate them into effective system configurations.

• Maintain clear documentation of system configurations, business rules, workflows, and technical decisions.

• Work with leadership and program managers to define the key metrics and questions they need answered, including enrollment, slot utilization, provider payments, and grant performance.

• Design, build, and maintain reports and dashboards that give leadership a clear, accurate view of program operations.

• Validate report logic against source systems, document metric definitions, and help staff interpret results.

• Support recurring and ad hoc reporting to funders, including county, state, and First 5 Alameda County requirements.

• Plan and lead user acceptance testing (UAT) for new functionality, vendor releases, upgrades, and configuration changes, including test plans, test scripts, and recruiting and coaching program staff testers.

• Coordinate release communications and end-user training so staff know what is changing and why.

• Track defects and vendor issues through resolution, and make go/no-go recommendations based on test results.

• Help ensure data accuracy through validation rules, exception reporting, duplicate controls, and reconciliation.

• Mon…