Police Communications Dispatcher; Continuous

Police Communications Dispatcher

The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Start an exciting career and become a 9-1-1 Dispatcher!

Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays, and overtime as required by emergencies or Departmental needs.

This is a public contact position.

We are looking for someone who:

• possesses the ability to act promptly, logically, and decisively;
• can communicate clearly;
• is able to read, comprehend and retain information;
• will maintain a calm and professional demeanor even under stressful situations;
• has the ability to adapt to changing situations;
• is able to multi-task;
• is highly self-motivated; and
• will display a high level of integrity.

The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration.

What you will typically be responsible for:

• Receiving and screening telephone calls and recording data
• Analyzing calls for priority level
• Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate units
• Receiving, transmitting, and recording data
• Running queries in automated warrant information systems
• Answering questions from the public
• Dispatching from a mobile command center, as requested

A few reasons why you might love a career as a Police Communications Dispatcher:

• The work you do directly impacts the public and City of Oakland residents
• You will have the ability to demonstrate your honesty, moral and ethical decision-making skills
• In this role, you will use your fact-finding abilities to identify needs, make decisions, and address issues
• There are lots of opportunity for growth within the City of Oakland

A few challenges you may face as a Police Communications Dispatcher:

• You must remain calm to effectively handle high-stress situations
• This position requires that you are careful about details and thorough in completing tasks
• You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations

Competencies

Required:

• Professional & Technical Expertise :
  Applying technical subject matter to the job
• Analyzing & Interpreting Data :
  Drawing meaning and conclusions from quantitative or qualitative data
• Using Technology :
  Working with electronic hardware and software applications
• Attention to Detail :
  Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability :
  Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Handling Stress :
  Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Learning Agility :
  Seeking learning opportunities and applying the lessons to one's work
• Professional Integrity & Ethics :
  Displaying honesty, adherence to principles, and personal accountability
• Oral Communication :
  Engaging effectively in dialogue
• Writing :
  Communicating effectively in writing
• Customer Focus :
  Attending to the needs and expectations of customers
• Professional Impact :
  Presenting self as a positive representative of the organization
• Teamwork :
  Collaborating with others to achieve shared goals

This recruitment is open to all qualified candidates. If you are a current, SEIU-represented, permanent employee of the City and Port of Oakland you may apply at:
Police Communications Dispatcher - RESTRICTED (Continuous). If…