Shop Manager

Position: –Shop Manager
Type of Position: –Permanent, Full-time
Location: –Oakland, California
Reports to: –Director of Maintenance
Salary: –Exempt
Department: –Maintenance
Safety Sensitive: –Yes
Email –

This is a safety-sensitive position and is subject to testing under an FAA-mandated drug and alcohol program.

The Shop Manager is responsible for leading daily maintenance operations on the shop floor while actively participating in aircraft maintenance, quality oversight, and technician development. This role is highly visible and hands-on, balancing leadership responsibilities with direct floor involvement.

The Shop Manager works closely with Maintenance Control
and Maintenance Management to establish priorities, manage workflow, and ensure alignment between planning, execution, and aircraft availability.

This role consistently reinforces proper maintenance procedures, safety practices, and documentation standards, and serves in a Quality Assurance support capacity
, including routine floor inspections, observation of maintenance activities, and real-time reinforcement of approved data usage, sign-off discipline, and clear, accurate paperwork.

Approximately 50% of the role is expected to be billable
, achieved through quality oversight, troubleshooting, technician support, and direct hands-on maintenance work.

The Shop Manager is a key driver of maintenance quality, safety culture, operational discipline, and professionalism
, setting expectations through presence, example, and accountability.

The role may also include the opportunity to act as a Fleet Manager
for assigned aircraft, providing continuity between planning, maintenance execution, and aircraft operational readiness.

• Provide overall supervision of daily shop floor workflows, including scheduling, work assignment, and prioritization
• Work closely with Maintenance Control
  to align daily execution with aircraft status, planning priorities, and operational needs
• Maintain an active presence on the maintenance floor, working alongside technicians and billing time where appropriate
• Perform Quality Assurance support functions through routine floor inspections and observation of maintenance practices
• Reinforce proper maintenance procedures, safety measures, and use of approved data through direct coaching and correction
• Ensure maintenance documentation is complete, accurate, and professional, including proper sign-offs, clear discrepancy descriptions, and concise corrective action entries
• Ensure work orders are closed in a timely manner
  and reflect accurate labor, parts usage, and task completion
• Ensure billing accuracy
  by validating labor charges, parts, and supporting documentation prior to closeout
• Ensure all maintenance is performed in accordance with company manuals, FAA regulations, and internal procedures
• Utilize
  CAMP
  as the primary tool for maintenance planning, tracking, forecasting, and documentation
• Utilize
  Corridor
  as the company ERP system for managing work orders, labor, parts, and billing
• Utilize
  Jet Insight
  to support forward planning and opportunistic scheduling of service checks and maintenance events
• Provide direct leadership and oversight of the
  detailing team
  , ensuring work quality, scheduling coordination, and alignment with maintenance activities
• Mentor and develop technicians using a hands-on, on-the-floor training approach
• Train technicians on company procedures, systems, quality expectations, and documentation standards
• Promote and model a positive, safety-minded culture focused on doing the job right the first time
• Identify trends, recurring issues, or breakdowns in process and elevate appropriately
• Support scheduled, unscheduled, and AOG maintenance activities
• Provide accurate labor estimates and operational input to Maintenance Planning
• Conduct Quarterly Conversations and Annual Performance Reviews
• Verify parts authenticity, documentation, and proper receiving practices
• Support off-site maintenance events as required
• Conduct hangar and facility inspections and coordinate corrective actions
• Track and support departmental KPIs related to quality, efficiency, safety, and productivity
• May act as
  Fleet Manager
  for…