General Manager of Terminal Services

General Manager of Terminal Services – Redwood City, CA

Job Summary:

The General Manager of Terminal Services is responsible for overseeing terminal operations and maintaining strong customer relationships by understanding customer needs, contract terms, and operational requirements. This role leads a union workforce performing stevedoring and terminal cargo activities, with a primary focus on Safety, Customer Service, Production, and Labor Relations
.
This position supports a 24/7 terminal operation
, including rotating shifts, nights, weekends, and holidays.

• Direct and evaluate the performance of clerks, chief clerks, foremen, and all assigned personnel
• Develop, implement, and enforce safety policies and procedures
• Actively monitor and manage operational safety to ensure a safe work environment
• Identify training and development needs for staff
• Plan and assign workforce needs for each shift
• Implement daily operational changes to improve efficiency and quality
• Reassign labor based on operational requirements
• Manage inventory control and ordering processes
• Select, manage, and evaluate labor and supervisory staff
• Ensure work directives are properly documented and communicated
• Engage in the interactive process regarding reasonable accommodations
• Participate in interviews and make hiring recommendations
• Administer and comply with collective bargaining agreements (CBA)
• Maintain positive labor relations with union officials and employees
• Issue disciplinary actions, warnings, and employer complaints as necessary
• Manage workers’ compensation procedures
• Provide daily updates to senior leadership regarding safety, customer service, production, and labor relations
• Ensure accurate and timely payroll processing
• Perform additional duties and special projects as assigned

• Bachelor’s degree in Marine Transportation, Logistics Management, Mechanical Engineering, Electrical Engineering, or equivalent experience
• Minimum of 5 years of supervisory experience
  , preferably in maintenance, repair, or union environments
• Valid driver’s license
• Valid TWIC card

• Strong leadership and team management skills
• In-depth knowledge of safety regulations and enforcement practices
• Excellent organizational and time-management skills
• Ability to work effectively in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to accept and apply constructive feedback
• Excellent verbal and written communication skills
• Strong interpersonal and customer-service skills
• Proficiency in basic mathematics
• Solid technical knowledge related to maintenance and repair operations