Area Manager, Management Operations Manager

To deliver operational strategy and support, as well as service excellence by guiding the store management teams (Franchisees and Staff) to deliver on the sales, CRM and compliance targets.

Overall, to supporting Spec-Savers stores, in order for the brand to remain the number one in Optics, in Southern Africa.

• Identify and implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis.
• Deliver and manage turnover targets for the area.
• Deliver and manage internal processes, procedures and compliance for the area and per store.
• Identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk.
• Monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken.
• Generate, analyse and act on relevant reports and provide feedback to stores and Headoffice within specified time frames.
• To be the customer’s first choice optometric partner by living and driving the company values.
• Implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience
• Implement and deliver on the footprint expansion growth targets for the area that delivers convenience to the customer.
• Represent the brand in dealings with Landlords, suppliers and potential new Franchisees
• Support and deliver the region's retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills(Franchisees/Optoms) and ensure consistent business performance.
• Deliver adherence to HR policies and procedures that is aligned to corporate governance.