Service Supervisor

About Us

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Stoughton trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties.

TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

The Service Supervisor is responsible for assisting the Service Manager with the supervision of the technician and advisor team. This includes allocating jobs, ensuring technicians and advisors are properly trained, ensuring tools are available so technicians can complete their jobs, and addressing escalated issues.

The Supervisor monitors the technician’s performance and makes corrective actions to increase a technician’s efficiency and productivity. The Supervisor is expected to efficiently and accurately inspect work performed for quality control, work closely with the Service Manager to interview, and select candidates for hire, lead team meetings, and assist with other supervisory/management responsibilities as appropriate.

• Oversee Service Advisor staff on scheduling of repairs, status of repairs, estimating repairs, invoicing repairs. Internal and customer billing ensuring proper payment, PO number and MVP numbers, oversee the service process, oversee note updates in ASIST/Decisiv software ensuring high levels of customer service.
• Review repair orders done by Service Advisors for correct complaint documentation, customer contact documentation, and supporting documents. Coach and assist advisors as needed.
• Ensure shop is clean and safe and that work areas are clean and free from debris by delegating tasks to technician team and following up on assignments.
• Review incoming workload and carry over workload daily to identify potential problems and manage these problems to a successful outcome when allocating jobs to technicians.
• Review work done by technicians for accuracy and proper documentation. Coach and assist technicians with difficult or new duties as needed.
• Ensure inventory of tools, equipment, and supplies are appropriately stocked and protected from loss. Set maintenance schedules for shop equipment to minimize downtime.
• Control wage cost through supervision of technician productivity and proper scheduling. Help Service Manager make necessary changes to the schedule in case of technician absence or extra work. Communicate schedule changes to team.
• Work closely with the Service Manager and Warranty Administrator to ensure the technician team is handling warranty parts and documents appropriately.
• Maintain strong relationships with other departments (Parts, Sales, etc.). Proactively introduce customers to other departments or other services that are available.
• Foster a culture of teamwork and friendly competition by exemplifying TEC Equipment’s Vision, Mission, and Values and consistently positioning our Value Proposition with all customers.
  
  Keep up to date on technical and performance information on all vehicles serviced by the dealership.
• Proactively prioritize own professional development to increase knowledge of business acumen and organizational development best practices to positively impact TEC Equipment’s profitability.
• Coordinate service specials with Parts Department on a weekly/monthly basis and perform miscellaneous duties assigned by the Service Manager.
• Ensure that all customers recognize TEC Equipment as their “Best Business Partner.” Work closely with Service Manager to resolve customer complaints and maintain high customer satisfaction standards.

• High school diploma or equivalent
• At least one year of supervisory experience
• 3+…