VP, Client and Treasury Manager

VP, Client & Treasury Manager

The position of VP, Client & Treasury Manager is responsible for the development and analysis of new commercial, including small business and non-profit organizations, deposit and treasury management business; the expansion of existing relationships; and servicing customers. Knowledge of deposit and treasury management products and services is required; commercial and consumer lending a plus. This position will develop and present sales proposals, acts as a liaison between customers and other service departments or branch locations of the Bank to support sales and service issues;

supports a team approach to complex customer relationships to ensure all needs are addressed; monitors market condition/trends so the Bank will remain competitive in local market. This role is also a BSB representative or leader in the community and promotes the bank's mission in the communities served.

Essential duties include:

• Establishes, builds and maintains professional banking relationships with clients/prospects who utilize depository/cash management services; calls on commercial, small business, non-profit organizations, and high net worth individuals to develop new relationships
• Facilitate the development of profitable and quality, mission aligned relationships throughout the Bank including referrals to other business units.
• Work directly with the Director of Client and Treasury Management, other leadership members and/or other personnel in the development of a sales strategy for the respective area of responsibility while ensuring the execution of the strategy.
• Ensures that sales growth and exceptional service is in place.
• Provides consultative services to the client to ensure the client is aware of the benefits of the treasury management services being recommended.
• Develops and executes sales presentations for customers/prospects including cost/benefit analyses; service and fee comparisons and written proposals.
• Makes joint calls, when appropriate, with commercial / small business lenders, branch managers and team members to provide coaching and guidance to assist in acquiring new business and/or closing the deal
• Works closely with other team members within the bank to identify new business opportunities.
• Has a basic knowledge of the overall array of bank services available for both consumer and commercial clients, and cross-sells those services as needed by the client.
• Provides annual Treasury Management reviews and site visits for clients to identify changes that need to be made to their services and inform the client of new services available.
• Provides ongoing Treasury Management training for other bankers to ensure the team is aware of the Treasury Management services available and as new products are being developed and rolled out in each market.
• Completes entire package necessary for support staff to set up, open and fund new relationships properly.
• Attends trade shows, conferences and networking events to ensure the bank's services are being marketed appropriately in the markets we serve.
• Tracks all sales-related activities in the bank's Client Relationship Management system, including sales pipeline and client/prospect calls.
• Entertains clients at networking events, lunches, dinners or other planned events as needed, which may require early morning or evening attendance.
• Participates in an annual incentive plan measuring new business eligible per plan document.
• Monitors and manages expenses on an ongoing basis, and prepares monthly expense reports for management.

Client Service Excellence:

• Practice and lead in a client service excellence standard policy for entire organization;
• Investigating and solving clients' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Analyzing statistics or other data to determine the level of client service the organization is providing;
• Developing feedback or complaints procedures for clients to use;
• Developing client service procedures, policies and standards for the organization or department;
• Meeting with other managers/ staff/ department to discuss possible improvements to client service;
• Training staff to deliver a high standard of client service;

Leadership Opportunities:

• Lead or participate in treasury management product innovation and strategic planning
• Recommends improvements in existing products or product mix to ensure the bank remains competitive and clients are appropriately serviced
• Mentor other officers within the Beneficial family footprint on expertise of deposit and treasury management product mix.
• Become a leader in respective community charged with driving brand, mission and values.

Role competencies include:

Customer support, Time Management, Task Management, Initiative, Prioritization, Effective communication, Innovative mindset, Attention to detail, Advanced Problem-Solving, Adaptability, Collaboration

Environment, physical & mental activities include:

The incumbent is in a non-confined office-type…