Decision Review Officer

Job Title

Decision Review Officer; 37138A

The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed claims involving appeals and rating decisions. Typical duties include, but are not limited to:

• Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
• Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.
• Conducts statistical analysis of quality reviews to identify trends, significant problem areas and processes requiring improvement.
• Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning.

Promotion Potential:
None

Work Schedule:

Full time, Monday through Friday; 8:00am - 4:30pm

Compressed/Flexible:
Available

Telework:
Not available.

Virtual:
This is not a virtual position.

Relocation/Recruitment

Incentives:

Not Authorized

Bargaining Unit:
Yes

Financial Disclosure Report:
Not Required