Quality Assurance Specialist

Job Details

Level: Experienced.

Location:

Oakland – Jefferson Office, Oakland, CA 94607.
Position Type:
Full Time.
Education Level: Graduate Degree.
Salary: $80,000 – $85,000 per year.
Category:
Nonprofit – Social Services.

• Provide technical assistance and training to program staff regarding documentation standards, quality assurance findings, privacy requirements, and compliance expectations.
• Collaborate with program leadership to develop corrective action plans and quality improvement strategies.
• Assist program leadership in preparing for external monitoring visits, audits, accreditation reviews, and funder compliance assessments.
• Conduct client chart reviews and internal audits.
• Assist in the development and implementation of Continuous Quality Improvement (CQI) initiatives across agency programs.
• Monitor trends identified through audits, chart reviews, and compliance activities and recommend corrective or preventive actions.
• Assist in the development, review, and maintenance of agency policies, procedures, forms, and compliance documentation.
• Monitor agency practices for alignment with established policies and contractual requirements.
• Monitor compliance with HIPAA and privacy standards.
• Support file retention and records management requirements.
• Develop quality assurance reports and audit summaries.
• Assist with corrective action planning and implementation.
• Other duties as assigned.

• Demonstrated improvements in documentation quality, compliance outcomes, or program performance through quality improvement activities.
• Timely completion of audit schedules.
• Accurate quality assurance reporting.
• Successful implementation of corrective action plans.

• Master's degree in Public Health, Social Work, Healthcare Administration, Public Administration, Psychology, Sociology, or related field.
• Minimum two (2) years of quality assurance, compliance, or quality improvement experience required; three (3) years preferred in public health, nonprofit, behavioral health, healthcare, or community health center settings.
• Knowledge of HIPAA, privacy, confidentiality, records retention, documentation standards, and regulatory requirements applicable to nonprofit human service organizations.
• Demonstrated experience developing, writing, reviewing, updating, and implementing policies, procedures, protocols, forms, and operational guidelines.
• Experience interpreting contractual, regulatory, funding, and organizational requirements and translating them into practical operational procedures.
• Experience preparing for, participating in, and responding to internal and external audits, monitoring visits, compliance reviews, accreditation activities, or similar quality assurance processes.
• Experience analyzing and synthesizing information from multiple sources, including contracts, grant agreements, regulations, policies, and program requirements, to support organizational compliance and quality improvement efforts.
• Demonstrated exceptional attention to detail, accuracy, and organization.
• Ability to review, analyze, and prepare audit findings, quality assurance reports, corrective action plans, compliance recommendations, and other related documentation.
• Strong technical writing skills, including the ability to prepare policies, procedures, reports, training materials, and compliance-related documentation.
• Experience conducting client chart reviews, documentation reviews, and internal audits.
• Knowledge of file retention standards, records management practices, and documentation requirements.
• Experience and proficiency utilizing electronic records systems, databases, reporting platforms, and Microsoft Office applications, including Excel.
• Strong analytical, organizational, written, and verbal communication skills.

• Ability to identify operational, compliance, documentation, contractual, and programmatic risks and recommend appropriate mitigation strategies.
• Knowledge of quality assurance, compliance monitoring, and continuous quality improvement (CQI) methodologies.
• Ability to conduct audits, chart reviews, compliance assessments, and documentation reviews with a high degree of accuracy and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to provide technical assistance, training, and coaching to program staff regarding quality assurance, documentation, and compliance requirements.
• Flexibility to work across multiple program divisions supporting a variety of service models, funding sources, and regulatory requirements.
• Strong written and verbal communication skills.
• Ability to establish and maintain collaborative working relationships while effectively communicating compliance findings, recommendations, and corrective actions.
• Proficiency in electronic records systems, databases, and Microsoft Office applications, including Excel and data reporting tools.