Quality Operations Specialist, Expert

Requisition # 173643

Job Category:
Compliance / Risk / Quality Assurance

Job Level: Individual Contributor

Business Unit:
Energy Delivery

Work Type:
Hybrid

Job Location:

Oakland

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented.

Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.

This job is also eligible to participate in PG&E's discretionary incentive compensation programs

Bay Area Minimum: $126k.

Bay Area Maximum: $200k.

California Minimum: $120k.

California Maximum: $190k.

• Serves as a subject matter expert providing guidance, recommendations and coaching to leaders and their teams regarding CAP and quality system engineering.
• Works on high impact issues that may pose significant risk to the business
• Develops and leads teams to perform investigations of the most complex issues identified within CAP.
• Ensures all affected stakeholders collaborate in investigations and facilitates agreement on the root cause as well as any contributing causes of issues.
• With stakeholder concurrence, develop appropriate corrective action plans that contain effective solutions for causes to issues to prevent recurrence.
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence business process analysis and business process reengineering
• Works with leaders to develop quality management plans to implement quality assurance and quality control
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Promotes performance improvement Other

• May coach and provide direction to less experienced team members
• Works with directors and managers across organizations to provide expert opinion and influence decisions Process Improvement
• Develops and leads teams to perform

• High School diploma or equivalent
• 7 years of progressive experience in utility operations or in other highly regulated industry
• 2 years of experience with causal evaluation methods and investigations

BA/BS

Cause evaluation training Certification(s) in one or more of the following:

• HFACS/Organization Learning Tool
• Root Cause Analysis
• Barrier Analysis/Fault Tree Analysis
• Project Management

• Lean Six Sigma
• TapRooT
• Project Management