Food Service - Restaurant Supervisor

9777 Golf Links Rd, Oakland, CA 94605, USA

Posted Tuesday, February 24, 2026 at 8:00 AM | Expires Wednesday, March 25, 2026 at 6:59 AM

Position: Restaurant Supervisor

Reporting Relationship: Restaurant Manager, Food Operations Manager, or General Manager.

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
• Execute and drive operational systems, processes and policies in support of the organization's mission, business needs, client & SSA expectations.
• Assumes an active role in the upcoming season, assisting in planning for food concepts, equipment needs, and operational excellence.
• Help manage, with the direction and guidance of the Restaurant Manager, the location's financial forecasts, information flow and management, business processes and organization planning
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations through your guidance.
• Ensure SSAfety training(s) are completed with all staff upon hire.
• Fulfill guests' needs quickly and efficiently as well as resolve complaints effectively.
• Maintains quality and facility cleanliness.
• Maintain a clean, safe, and organized work environment for all employees and guests.
• Responsible for the day-to-day functions of all food services and programs. With a specific focus to front of front-of-house operations.
• Work with Managers on established maintenance schedules in conjunction with manufacturer's instructions for all equipment, provide safety training in lifting, carrying, hazardous material control, chemical control and basic first aide.
• Maintains a close relationship with the client's staff to ensure a positive working relationship.
• Help manage all operational functions of the Restaurant.
• Manage employees in accordance with State and Federal labor laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

• One to two years of operations management experience, dependent on sales; more years of experience may be applicable.
• Serv Safe or Food Handling Certified.
• All educational backgrounds are eligible; must be 18 or older.

• Eligible for overtime pay.
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours…