Store Manager, Retail & Store Manager

Location:

3525 Macarthur Blvd, Oakland, California, 94619

Pay Range:
Minimum $77,250.00. Monthly bonus available based on performance after the training program is completed.

The Retail Store Manager in Training (MIT) will complete a comprehensive training program at one of our training locations. The program is designed to prepare the MIT for the Store Manager role through hands‑on experience in all aspects of our retail operations, rotating through key positions, learning company policies, operational procedures, and management techniques. Upon successful completion of the program, the MIT will transition into a full‑time Store Manager, taking full responsibility for their own retail store location.

• Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back‑stock) daily to meet sales budget targets.
• Ensure payroll costs and operating costs are managed within budget.
• Ensure Team Members deliver excellent customer service to donors and customers.
• Ensure store locations are clean, well‑kept, and reflect the Goodwill brand.
• Partner with community businesses and organizations to promote the Goodwill mission.
• Maintain regular and consistent in‑person attendance and serve as a Goodwill ambassador to the community.
• Transfer to different stores as business needs require and cover shifts at various locations.
• Ensure all Team Members are well‑trained and fulfill their duties, including donation attendants sorting and processing donations.
• Ensure the production team processes, prices, and displays product per company standards to achieve store goals.
• Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development) to ensure compliance with policies, procedures, and regulations.
• Build a high‑performing team and manage performance, coaching, discipline, performance improvement plans, and annual reviews.
• Staff, compensate, and develop Team Members, ensuring the Assistant Store Manager effectively manages retail store associates.
• Play a critical role in driving company culture change efforts and change management processes.
• Perform other related duties as assigned.

• High School Diploma or equivalent.
• Two years’ experience in retail management, preferably in a thrift setting.
• One year of customer service experience.
• Understanding of financial metrics, reporting, and budget management.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check, as applicable.
• Ability to speak and read English proficiently.
• Reasonable accommodation may be provided to qualified individuals with disabilities.
• Reliable transportation is required to perform daily tasks such as bank deposits, assisting at other stores, and attending training and development classes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Full‑time employees receive medical, dental, and vision insurance, a retirement fund, professional development training, commuter benefits, a flexible healthcare spending account, and a mental health and wellbeing…