Telemarketing Sales Representative

Job Description

Job Description

Job description:

In-House Telemarketing Sales & Customer Support Representative

Location: City of Industry, CA (On-site)
Job Type: Full-time
Pay: $20-$25 per hour base + 3%–5% commission after minimum quota (Unlimited commission potential)
Start Date: ASAP

We are seeking a motivated and reliable In-House Telemarketing Sales & Customer Support Representative to join our team. This position focuses on calling our existing customers from our website , assisting them with placing orders, and providing excellent customer support. This is not cold calling — you will be working with customers who already know our brand.

If you enjoy helping customers, building relationships, and earning commission with no cap, this role is a great fit.

Sales & Order Support

• Call existing customers to assist with placing orders by phone or online
• Recommend products, upsell, and cross-sell when appropriate
• Follow up on abandoned carts, previous orders, and inactive customers
• Meet or exceed monthly sales quotas

Customer Support

• Answer customer inquiries about products, pricing, availability, and shipping
• Resolve basic customer issues such as order status, returns, or product questions
• Provide a positive, professional customer experience
• Escalate complex issues to management when needed

Administrative & CRM Tasks

• Accurately enter orders into the system
• Update customer records and notes
• Track call activity and follow-ups
• Maintain organized sales documentation

• 3 years of experience in telemarketing.
• Bilingual English and Spanish
• Strong communication skills
• Friendly, professional phone presence
• Sales or customer service experience preferred (telemarketing a plus)
• Comfortable using computers, websites, and basic CRM/order systems
• Reliable, punctual, and detail-oriented
• Able to work on-site in City of Industry, CA