Account Manager

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We're looking for an Commerical Account Manager.  The Account Manager (AM) plays a critical role in Fivetran's growth by driving customer expansion, cross sell and usage. AMs own their book of business and manage customer contracting, upsells and renewals. The AM will manage customer contracts from planning through negotiation to execution. AMs are responsible for tiering accounts, strategizing growth use cases via connector and usage addition.

This is a full-time, hybrid position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

* Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What You'll Do

* Own incremental growth of your book of business by retaining and expanding customers.

* Approach your book of business with a strategic mindset and tier your book of business to prioritize and refine your outreach and planning.

* Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Research and plan tailored outreach to customers to drive consultative discussions around potential new use cases and cross sell opportunities.

* Work cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.

* Establish and maintain strong relationships with our Partner and SI counterparts to execute on customers data architecture plans.

* Own all contracting within your book of business including, renewals, upsells and amendments.

* Provide accurate, timely forecasts for renewals and amendments, ensuring SFDC and forecasting tools are updated in real-time.

* Gather customer insights and feedback to share with sales, product, and leadership teams.

* Develop customer relationships with the goal of creating customer advocates.

Skills We're Looking For

* Experience:

2 + years of proven track record in SaaS sales, customer success, or account management, with experience in managing contract renewals and negotiations.

* CRM & Project Management:
Proficiency with CRM platforms (e.g., Salesforce), exceptional organizational skills for managing multiple renewals, and strong attention to detail.

* Analytical

Skills:

Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively.

* Collaboration:

Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.

* Time Management:
Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.

* Financial Acumen:
Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings.

* Customer-Centric Mindset:
Commitment to a seamless customer experience, anticipating needs and aligning solutions with customer and company objectives.

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The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands.

The compensation range is…