Desk Clerk

Description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a desk clerk for our program in Alameda County.

Available shifts for this position:
Day

Shift: 7:00 AM – 3:00 PM
Swing

Shift: 3:00 PM – 11:00 PM
Graveyard Shift: 11:00 PM – 7:00 AM

The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. This position has an on‑duty paid rest and meal period requirement.

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate.

People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

• $25.00 - $27.00 per hour
• Full time
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission‑driven culture and supportive leadership. We support you in supporting others

• On-duty rest and meal periods are required.
• Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
• Screen, document, and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Respond to property emergencies and incidents and elevate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and ensure timely submission of security personnel's incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Attend online and in‑person training required for the position includes job‑specific training and agency‑wide training.
• Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after‑hours for spills and emergency clean‑ups to maintain building safety.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed.
• As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after‑hours or other administrative support requests.
• Foster courteous staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non‑discriminatory manner.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Work as a team member with other site…