Information Systems Specialist III

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone.

Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Information Systems Specialist III

• Responding to and analyzing cybersecurity and/or systems administration incidents and requests
• Implementing new projects and initiatives in security and infrastructure
• Using security and systems tools to perform analyses and remediation
• Managing disaster recovery tools and procedures to ensure systems are protected
• Identifying trends and threats to stay ahead of the curve
• Collaborating with others to achieve shared goals

• Deep experience with Microsoft 365
  , including Defender, Azure, Entra , Office 365, CoPilot, Purview, and more.
• Experience with Crowd Strike Endpoint Protection & Remediation (or similar EDR tools).
• Familiarity with cybersecurity frameworks such as NIST SP800-53
  , etc.
• Customer‑service orientation
  :
  Generating technical solutions with the best interests of City departments and stakeholders in mind.
• Adaptive problem‑solving skills
  :
  Developing creative and innovative solutions to challenging problems.
• Strong ethics
  :
  Handling sensitive and confidential information, including passwords for high‑level staff. Protecting privacy and data is paramount.
• Strong communication skills
  :
  Conveying technical information to stakeholders in a clear, easily understandable manner.

• Action & Results Focused (Taking Initiative):
  Initiating tasks and focusing on accomplishment
• Attention to Detail
  :
  Focusing on the details of work content, work steps, and final work products
• Coaching & Developing Others
  :
  Supporting others in stretching and expanding their capabilities
• Critical Thinking
  :
  Analytically and logically evaluating information, propositions, and claims
• Customer Focus
  :
  Attending to the needs and expectations of customers
• Decision Making
  :
  Choosing optimal courses of action in a timely manner
• Delegating
  :
  Sharing responsibility, authority, and accountability
• Innovative Problem Solving
  :
  Identifying and analyzing problems in order to propose new and better ways of doing things
• Oral Communication
  :
  Engaging effectively in dialogue
• Professional & Technical Expertise
  :
  Applying technical subject matter to the job
• Professional Impact
  :
  Presenting oneself as a positive representative of the organization
• Professional Integrity & Ethics
  :
  Displaying honesty, adherence to principles, and personal accountability
• Teamwork
  :
  Collaborating with others to achieve shared goals
• Using Technology
  :
  Working with electronic hardware and software applications
• Writing
  :
  Communicating effectively in writing

• Relevant cybersecurity and IT systems certifications
• Experience providing lead direction or supervision
• Systems Administration experience in an enterprise environment

Possession of a valid California Driver's License. Individuals appointed to this position must maintain a valid California Driver's License throughout the tenure of employment or demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.

• Work/Life Balance: 37.5‑hour work weeks
• 15 paid holidays
• Vacation: 2 weeks per year minimum with potential for additional accrual based on public sector years of service
• Retirement:
  CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre‑tax wages. The City of Oakland does not participate in Social Security.
• Health:
  The City of Oakland pays for employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans.
• Dental:
  The City of Oakland pays for Delta Dental full premium for employees and eligible dependents.
• Vision:
  The City of Oakland pays for VSP full premium for employees and eligible dependents.
• Sick leave:
  Employees accrue 12 days per year.
• Deferred Compensation: 457(b) pre‑tax plan and an after‑tax ROTH 401(k) plan.
• Other benefits:
  Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, and possible Telecommuting.