Security Supervisor - Oakland

The Security Supervisor will supervise security officers who provide safety and security to learners, patients, and staff, de‑escalate individuals experiencing mental crisis, guard university property, observe and report suspicious circumstances, patrol UCSF preventing crime and increasing safety for visitors, learners, staff, and patients, and assist with crowds and traffic at public events.

Under general supervision of the Security Operations Manager and the Security Director, the Supervisor will supervise, train, and oversee training of all Public Safety Ambassadors and/or Public Safety Officers; complete performance evaluations; spend at least 50% of the shift in the field; respond to calls for service; assist officers on calls; and cover posts for break/lunch relief when coverage is low.

The Security Services Supervisor has supervisory responsibility over a group of Security Service Officers on an assigned shift or detail; performs administrative functions related to shift/event scheduling, vacations, time off, and ensures accuracy of timekeeping, report preparation, and information gathering and dissemination; and oversees training of officers in the field under guidance of the division manager.

The Security Services Supervisor provides direct on‑site supervision to ensure compliance with stated policies and program services, acts as the site/shift Supervisor, liaises with Security Administration for critical matters, and ensures accountability and stewardship of department resources in compliance with departmental standards.

• High school diploma or GED.
• Four (4) or more years of work experience in Security Services.
• One (1) or more years of proven experience in a leadership or supervisory role, i.e., scheduling, personnel management, labor relations, and other supervisory skills.
• Valid California Class‑C Driver's License.
• California Guard Card via Bureau of Security and Investigation Services (BSIS).
• Ability to obtain the following within 60 days of employment: CPI 1‑3 Crisis Prevention Institute and IAHSS Basic Security Officer Certificate.
• Experience performing all aspects of the security function within the specific division where the promotion is being conducted.
• Interpersonal skills to work effectively with others to achieve common goals across the entire division; ability to work with all age groups and individuals from diverse backgrounds, and effective problem‑solving skills.
• Excellent customer service to quickly address questions or issues.
• Ability to supervise and train assigned security officers.
• Past work experience with communications equipment, reporting systems, CCTV monitoring, and all on‑site security equipment.
• Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others.
• Ability to effectively manage multiple priorities and execute plans to meet deadlines.
• Organizational skills to be applied to coordinating assigned staff schedules and unit operations.
• Ability to write reports, speak, read, write, and follow verbal and written instructions.
• Ability to apply judgment to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies.
• Interpersonal skills to handle sensitive and/or stressful situations with a multi‑cultural population and escalates appropriately.
• Demonstrated ability to work calmly under stress in emergencies, and sound judgment skills.
• Successfully pass the background check, including fingerprinting.
• Ability to work one or more days a week in Oakland and San Francisco based on business needs.

• Knowledge of organization, HR, and UC policies and processes.
• Knowledge and ability to monitor compliance with relevant regulatory agencies' federal and state requirements.
• Experience performing all duties required for both the UC Health and Campus Security Divisions.
• Associate's degree or higher education in a related field of law enforcement, industrial security, business, personnel management, or other related field.
• IAHSS Advance Officer Certificate.
• IAHSS Supervisory Certificate.
• AVADE certification or a similar management of assaultive behavior certification program.
• PC832 California POST.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.