Security Officer; Retail Environment – Oakland, CA; Overnight

Security Officer (Retail Environment) – Oakland, CA (Overnight)(Allstate) Job Skills / Requirements

Schedule:

• Tuesday & Friday
• 12:00 AM – 4:00 AM

Position Summary

The Security Officer provides a visible, professional, and courteous security presence within a busy retail environment. The primary objectives are to deter theft and disruptive behavior through professional conduct and customer engagement, maintain a safe environment for employees and patrons, promptly report all incidents, irregularities, and shoplifting.

Key Responsibilities

• Greet and engage customers upon entry, maintaining a courteous and professional demeanor.
• Serve as a visual deterrent by maintaining an active, visible presence at the store entrance and throughout designated patrol areas.
• Provide assistance to store staff or patrons as needed while maintaining professional boundaries.
• Represent the company’s brand values through exceptional customer‑service interactions.

Patrol & Monitoring

• Conduct regular patrols of interior and exterior focus areas (storefront, lobby, sidewalks, and parking areas) to identify potential safety, security, or cleanliness issues.
• Observe and report any irregularities, suspicious activity, or policy violations to store management and company supervision.
• Remain alert, vigilant, and attentive at all times during the shift.
• Immediately report any criminal or emergency situations to management and local authorities as directed.
• Complete detailed written reports (Daily Activity Reports, Incident Reports) in accordance with company procedures.
• Cooperate with emergency responders and provide factual witness statements when required.
• Report observed theft or concealment of merchandise to store management immediately.
• Prohibited Actions:
  Officers are not permitted to detain, question, touch, or pursue suspected shoplifters, nor request receipts or personal belongings.
• Maintain professionalism and avoid confrontation at all times.

Professional Standards

• Arrive on time, in full uniform, with all required equipment (charged phone, notepad, pen, , and BSIS license).
• Maintain professional grooming and demeanor throughout the shift.
• Refrain from personal cell‑phone use, eating, smoking, or unnecessary conversation while on duty.
• Maintain neutrality and avoid profiling or discriminatory conduct under any circumstance.
• Comply with all company, state, and client‑specific policies and procedures.

Qualifications

• Valid BSIS security guard license.
• Preferred:
  Experience in bouncer, events, military, or hospitality security roles emphasizing customer interaction and de‑escalation.
• Excellent verbal communication and interpersonal skills.
• Demonstrated ability to remain calm and professional under pressure.
• Reliable transportation and punctual attendance history.
• Ability to stand and walk for extended periods.

Certification Requirements (All)

• Guard Card
• BSIS Guard Card
• Driver’s License / State
• Valid CA State /DL

Additional Information / Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401(k)/403(b) Plan