Safety and Resident Ambassador

Job Details:

Location:

Oakland, CA 94621 | Salary: $26.39 - $26.39 hourly |

Shift: Swing (3:30pm-11:30pm) | Primary

Work Location:

Timmy's Home

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well‑being of our entire community. We provide medical support to populations that experience homelessness.

Cardea is committed to celebrating diversity and actively seeking to include underrepresented communities. We value unique perspectives, experiences, and talents, and we are committed to equitable opportunities for growth and advancement.

We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Safety and Resident Ambassadors, you will maintain a safe and supportive environment for our residents. You will ensure safety and cleanliness of the premises, control access, conduct security checks, respond to emergencies, perform inspections, and assist with general facility upkeep.

You will work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents, working with a diverse group of individuals in a respectful and professional manner.

• Hospitality and Professionalism
  • Be the welcoming faces of Cardea’s transitional housing site(s). Support the operations and maintenance of a clean, welcoming, safe workplace.
  • Employ the principles of hospitality, customer service, harm reduction, and trauma‑informed care with residents, visitors, colleagues, and partner agencies.
• Security and Safety
  • Manage the safe, authorized entry and exit of all access points to the facility’s campus and building(s).
  • Manage the sign‑in/sign‑out logs, visitor log, laundry log, cleaning supplies log, weapons log, and other operations‑related tracking systems at the building entrance.
  • Conduct regular patrols and monitor surveillance systems to ensure the safety of residents, staff, and visitors.
  • Wand and check for weapons and contraband during entry procedures.
  • Safely remove weapons from rooms if needed.
  • Immediately report weapons and other safety concerns to site leadership.
  • Use trauma‑informed approaches, de‑escalation, and building rapport to prevent potential conflicts and improve safety.
• Emergency Response
  • Respond promptly to emergency situations such as medical emergencies, fires, or security incidents.
  • Direct residents, staff, and visitors to respond to emergencies as safely as possible.
• Facility Maintenance
  • Assist with cleaning duties, including sanitizing common areas, restrooms, and resident rooms. Perform laundry services as needed to maintain cleanliness standards.
  • Notify site management immediately of any urgent facilities issues.
• Inspections and Reporting
  • Conduct routine inspections of rooms, common areas, and outdoor spaces to identify maintenance issues or safety hazards.
  • Report findings and assist in implementing corrective actions.
• Communication and Collaboration
  • Work closely with onsite nurses, caregivers, and administrative staff to support the overall wellbeing and comfort of residents.
  • Provide assistance during resident activities or events as required.
  • Assist with resident communication regarding important activities, rules, and information.

• Be 18 years of age or older.
• Professional experience working with people who are unhoused, medically frail, and have complex mental health needs.
• Offer of employment is contingent on successful completion of relevant background checks.
• Be CPR Certified, or willing to obtain certification.
• Good communication skills including the ability to speak, write, and read English. Bilingual English/Spanish desirable.

• Frequent sitting or stationary work.
• Frequent standing, walking, kneeling, stooping, and ascending stairs.
• Frequent lifting and carrying up…