Desk Clerk

Desk Clerk – Alameda County

Available shifts: (1) Day Shift: 7:00 AM – 3:00 PM (2) Swing Shift: 3:00 PM – 11:00 PM (3) Graveyard Shift: 11:00 PM – 7:00 AM

The Desk Clerk primarily manages the building’s desk station, overseeing security personnel for a permanent supportive housing facility. The role works closely with the Property Manager to train security and desk staff, ensures compliance with property policies, handles on‑duty rest and meal periods, and provides support to residents and visitors.

• $25.00 – $27.00 per hour
• Full time
• 100% paid health, vision, and dental coverage
• 19 PTO days & 12 holidays per year
• Voluntary benefits: FSA, EAP, commuter checks, life insurance, legal, and more
• 3% retirement match/contribution
• Professional development trainings, leadership academy programs, and staff events
• Mission‑driven, supportive culture and leadership

• On‑duty rest and meal periods are required.
• Monitor, record, follow up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives regarding changes, updates, or needs related to contracted security personnel.
• Screen, document, and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals, and train other security personnel on desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift, and follow up to ensure timely submission of security personnel’s incident reports.
• Report violations of the House/Community Rules and lease‑agreement conduct to upper management.
• Assist tenants in completing work orders, incident reports, and filing complaints or grievances.
• Attend online and in‑person training required for the position, including job‑specific and agency‑wide training.
• Maintain a safe, clean, and presentable front desk area, including building entry and lobby. Perform light janitorial duties after hours for spills and emergency clean‑ups.
• Provide information and communication to tenants, visitors, and applicants regarding housing or property functions.
• Answer phones and operate the front desk phone system as needed.
• Provide administrative support to the Property Manager and Leasing Specialist for after‑hours applicant support and other requests.
• Foster courteous staff relationships, cooperation, and teamwork among staff and with others in the organization.
• Treat all residents, staff, vendors, and visitors with respect and courtesy in a non‑discriminatory manner.
• Maintain communication with resident service providers and/or case managers, assisting residents with housing issues and needs.
• Work as a team member with other site staff to ensure cooperative interactions with residents and visitors.
• Attend staff and property‑related meetings as required.
• Other duties as assigned.

• High school diploma or equivalent (GED) required.
• Knowledge of supportive housing, interim housing, or housing‑first models.
• Excellent organizational and communication skills.
• Integrity, respect for confidentiality, and ability to work with diverse populations, including persons with various disabilities.
• Ability to work tactfully under stressful situations.

• Excellent verbal & written communication, organizational, interpersonal, de‑escalation, and time‑management skills.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Basic mathematical skills for routine job duties.
• Capacity to understand and apply policy changes to the position.
• Effective judgment when dealing with residents, staff, visitors, and vendors; leadership and team‑building for security/desk staff.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Experience in analyzing and prioritizing complex situations with good judgment.
• Fluent English, both written and oral.
• Ability to learn and use required mobile devices and business‑related applications.
• High emotional intelligence, cultural humility, and proven track record of building effective relationships with internal and external contacts.

This description is to be used as a guide only. It does not constitute a contract, commitment, or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position at any time with or without notice.

Abode Services is an Equal Opportunity Employer/Drug Free Workplace.