Dispatcher Supervisor

About the Organization Diligence Security Group offers dedicated security guards to keep equipment, data, and employees intact and protected. Our company provides top‑grade security to ensure sensitive data never meets curious hands, using skilled security officers and state‑of‑the‑art technology to protect your company from all kinds of threats.

Location: Greater Bay Area, CA
Pay Rate: $23.00 – $27.00 per hour
Job Type: Full‑time, NON‑EXEMPT
Schedule: Open availability required (including weekends and holidays). Must be available to support and oversee 24/7 dispatch operations.
Industry: Security / Public Safety

The company seeks an experienced and confident dispatcher supervisor to oversee dispatch center operations. Ideal candidates have strong leadership skills, attention to detail, and the ability to coordinate high‑volume communications across multiple field sites. Experience in dispatch, law enforcement, or a command center is preferred, along with readiness to step into a supervisory role.

• Supervise and support a team of dispatchers across multiple shifts
• Ensure accurate, efficient communication with field personnel and clients
• Monitor and review incident reports and dispatch logs
• Train and onboard new dispatchers
• Respond to escalated calls and coordinate emergency response efforts
• Maintain shift schedules and ensure full coverage of dispatch operations

• Valid BSIS Guard Card (REQUIRED)
• CPR/AED Certification (REQUIRED)
• High school diploma or equivalent (REQUIRED)
• Associate’s or Bachelor’s degree in Criminal Justice, Emergency Management, or a related field (PREFERRED)
• 2–3 years of dispatch experience (security, EMS, or law enforcement preferred)
• 3+ years of supervisory or team lead experience
• Strong written and verbal communication skills
• Familiarity with CAD systems or similar scheduling/dispatch tools
• Advanced technology proficiency (dispatch platforms, spreadsheets, reports)
• Strong customer service and interpersonal communication skills

• Weekly pay
• Medical, dental, and vision benefits
• Growth and advancement opportunities
• Flexible scheduling
• Supportive leadership and operational structure

Candidates must pass a criminal background check. Reasonable accommodations are provided for individuals with disabilities throughout the hiring process. Verification of prior employment experience is required for supervisory roles; selected candidates will be asked to provide a signed Employer Verification Form from previous employers.

Diligence Security Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply today and become part of a team committed to safety, communication, and excellence in service.