Intermediate – Alarm Technician

Job Description Summary

The Alarm Technician is responsible for installing, maintaining, troubleshooting, and repairing residential and commercial security systems. This position ensures all systems function according to client specifications and industry standards while providing excellent service and training to clients. The role works closely with the Security Systems Director and internal teams to maintain operational excellence across all alarm system projects.

• High school diploma or equivalent required
• Vocational training or technical certifications preferred

• Minimum of 2 years of alarm system installation and maintenance experience
• Must be able to pre‑wire and hard‑wire alarm systems
• Experience with multiple security panels and related technologies

• Must hold applicable state or local alarm technician licenses, if required
• Valid driver’s license

• Strong interpersonal, verbal, and written communication skills
• Ability to engage and train clients on alarm system usage
• Excellent organizational skills and attention to detail
• Ability to read design drawings, wiring diagrams, and system schematics
• Strong decision‑making and problem‑solving abilities

Employees in this position have access to sensitive client and operational information, including system documentation, project records, and inventory data. This position requires strict adherence to company confidentiality standards, data protection policies, and all applicable regulatory requirements.

• Install and program security alarm, audio, and video systems according to manufacturer specifications
• Perform preventive maintenance and troubleshooting of alarm systems
• Respond to service requests, diagnose malfunctions, and perform necessary adjustments or repairs
• Pre‑wire and hard‑wire security panels and related equipment
• Perform small core drilling through drywall, wood, cinder block, and concrete as needed

• Instruct and train clients on the proper use of alarm systems and related technologies
• Maintain professional and courteous communication with clients at all times

• Maintain accurate records of all work performed and materials used
• Complete and submit service reports, work orders, and maintenance logs in a timely manner
• Communicate any system issues, deficiencies, or recommendations to the Security Systems Director

• Work collaboratively with internal teams, directors, and project managers
• Support cross‑functional initiatives and departmental projects as assigned
• Aspire to grow as a technical leader in the security systems field

• Perform related tasks as required to support security system operations

Compensation package includes competitive hourly wage, medical, dental, and life insurance, 401(k), paid time off, and additional benefits.

High Com Security Services, Inc. is an equal opportunity employer. Employment decisions are made based on merit. The company prohibits discrimination based on race, color, gender, religion, creed, sex, pregnancy, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristics, veteran status, sexual orientation, or any other class protected by federal, state, or local law.