Case Worker

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The purpose of this position is to provide support and coordination for children and youth at the Garden Street Family Shelter.

• Coordinate care coordination of shelter children and youth
• Coordinate case services with county social workers
• Prepare and plan children’s activities for school breaks (Winter, Spring, Summer, etc.)
• Transport students to and from school, if needed
• Refer at‑risk children to partner agencies for intervention
• Serve as a liaison to local schools and school districts
• Coordinate educational supports for school‑aged children
• Coordinate volunteer mentors/tutors for educational supports
• Serve on Emergency Disaster Services (EDS) team
• Monitor and observe participants for safety and program policy compliance
• Maintain and organize facility logs (write‑ups, overnights, etc.)
• Maintain accurate participant records in various information management systems; generate reports as requested
• Coordinate on‑site recreational activities and maintain good relationships with families
• Serve as liaison between the shelter and Oakland Garden Street Corps
• Serve and participate on the case conference team
• Maintain and execute confidential information according to HIPAA standards
• Maintain a highly detailed and organized filing system
• Answer phone, handle routine questions and direct calls
• Utilize harm‑reduction and trauma‑informed care principles
• Maintain a professional image and procedures for the front office
• Complete written documentation of participant infractions
• Check and respond to emails and voicemails on a regular basis
• Adhere to confidentiality standards
• Other duties as assigned

• High‑level English speaking and writing ability
• High degree of confidentiality
• Computer literacy in Microsoft Office applications (Word, Excel, Outlook preferred)
• Excellent written and verbal communication skills
• Excellent and professional telephone etiquette and presence
• High degree of organizational skills
• Creative problem‑solving approach
• Strong time‑management and multitasking ability

• High school diploma
• Minimum three (3) years experience in social services, case management, child services or related field
• Valid California Class C Driver License and ability to drive a Salvation Army vehicle
• Minimum age 21 years
• Completion of Salvation Army vehicle course training

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone and computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment (PC, fax machine, copier, printer)
• Ability to lift up to 25–40 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

High School or Equivalent (preferred)

3 years: child services (preferred)

3 years: case management (preferred)

3 years: social services (preferred)

Driver’s License (required)

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.