Crisis Intervention Specialist

Oakland , California United States View Map

Posted:
Mar 02, 2026

• Salary: $91,876.30 - $ Annually USD

Ride BART to a satisfying career that lets you both:
1) make a difference to Bay Area residents, and
2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast‑paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

This is a BART Police Officers' Association (BPOA) represented position.

Step 1: $44.17/hourly to Step 5: $53.00/hourly (BPOA Hourly).

NOTE:

All external candidates will start at Step 1.

All current BART employees and qualified individuals who are not yet BART employees.

As assigned. Must be willing to work various shifts, weekends, holidays and overtime.

Supervisor of Crisis Intervention & Outreach Programs

The Bureau of Progressive Policing and Community Engagement's mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.

Are you passionate about helping individuals in crisis? Do you thrive in dynamic environments where compassion, collaboration, and sound judgment make a daily impact? The BART Police Department is seeking dedicated professionals to serve as Crisis Intervention Specialists (CIS) – a vital civilian role supporting some of the Bay Area’s most vulnerable community members. The Crisis Intervention Specialist conducts proactive outreach to individuals experiencing a mental health crisis, homelessness or housing insecurity, substance use challenges, and co‑occurring or complex needs.

• Mental health crises
• Homelessness or housing insecurity
• Substance use challenges
• Co‑occurring or complex needs

CIS professionals engage directly in the community‑on‐trains, in stations, and throughout BART property‑building relationships grounded in trust, dignity, and respect. They collaborate with behavioral health providers, social services organizations, and community partners to facilitate access to care and promote long‑term stabilization. As a liaison between the Police Department, District departments, and community organizations, the CIS ensures underserved and unsheltered patrons are met with compassion and connected to appropriate services.

• Experience conducting needs assessments and connecting underserved individuals to homeless advocacy, behavioral health, mental health support programs or other support services.
• Understanding the benefits and challenges of police‑behavioral health collaboration.
• Experience working with underserved and diverse communities.
• Ability to build new external relationships with community‑based organizations providing supportive services.
• Ability to apply conflict resolution and de‑escalation techniques.
• Case management experience, including organization and time management.

This position is represented by the BART Police Officers Association (BPOA). Applications will be screened to ensure minimum qualifications are met, and qualified candidates will proceed through the selection process. Note that the hiring department may incorporate additional screening criteria to identify candidates with the ideal knowledge and skills beyond the minimum qualifications.

• Phase 1:
  Pre‑Screening Background Questionnaire
• Phase 2:
  Minimum Qualifications Screening
• Phase 3:
  Oral Board Interview
• Phase 4:
  Background Investigation

Note:

The entire process may take six (6) months up to one (1) year to complete.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as requested and/or required by law, including…