Case Manager - aka Client Advocate; internally

Case Manager - aka Client Advocate (internally)

JOB ANNOUNCEMENT

DATE: 07/04/2025

POSITION: Case Manager (aka Client Advocate)

RESPONSIBLE TO: HCS Program Manager

COMMITMENT (HOURS): Part-Time, 20 hours/week; potential Full-Time, 40 hours/week

STATUS: Regular, Non-Exempt (3 months orientation period)

Final date to receive applications: Open until filled

At Family Bridges, we empower individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. We are currently seeking a part-time or full-time Case Manager (internally titled Client Advocate
) to join our Housing and Community Services team. This program is dedicated to serving unhoused individuals and those at risk of homelessness by restoring hope and inspiring change through meaningful, transformative relationships. Our goal is to make a positive impact by building connections that empower individuals and communities to thrive.

The Client Advocate (CA) provides direct, trauma-informed, culturally competent support to unhoused individuals, justice‑impacted individuals, and those at risk of homelessness. In this role, the CA assesses client needs and develops individualized service plans; guides clients through emergency shelter placement, housing applications, and transitions to permanent housing; and assists with enrollment in healthcare, public benefits, and community resources. The CA advocates on behalf of clients with external agencies, maintains accurate case records, and collaborates with multidisciplinary team members to ensure holistic, wrap‑around care.

The CA is directly supervised by the HCS Program Manager and ultimately reports to the HCS Sr. Program Director.

• Conduct comprehensive assessments to identify clients’ housing, health, and support needs.
• Develop and implement individualized service plans outlining goals, timelines, and required resources.
• Guide clients through emergency shelter intake, housing applications, and placement processes.
• Assist with enrollment in public benefits (e.g., Medi‑Cal, Cal Fresh, SSI/SSP) and community resource/support programs.
• Advocate for clients with landlords, shelter providers, government agencies, and healthcare systems.
• Monitor client progress, adjust service plans as needed, and ensure continuity of care.
• Maintain accurate, timely case notes and documentation in the agency’s database and other required systems (e.g., Alameda County HMIS).
• Facilitate referrals to mental health, substance‑use treatment, employment services, and other wrap‑around supports.
• Collaborate with multidisciplinary team members (e.g., outreach workers, mediators, coordinators).
• Participate in regular case conferences and contribute to program evaluation and improvement.
• Provide crisis intervention, conflict resolution, and safety planning when necessary.
• Conduct community outreach and build partnerships with service providers and local stakeholders.
• Perform additional duties as assigned by supervisor to support evolving program and organizational needs.

• Associate’s degree in social work, psychology, sociology, or a related field and/or 2 years’ equivalent experience.
• Minimum of 2 years’ experience in case management, homeless services, or a closely related area working directly with unhoused populations or clients in homelessness prevention programs.
• In‑depth knowledge of public benefits programs (e.g., Medi‑Cal, Cal Fresh, SSI/SSP) and local housing resources.
• Demonstrated use of restorative approaches such as harm reduction, motivational interviewing, theoretical change models, trauma‑informed care, non‑violent communication, crisis intervention, and emotional regulation.
• Demonstrated ability to assess client needs, develop individualized service plans, and monitor progress.
• Proficiency with case management databases and systems (e.g., Alameda County HMIS, Salesforce).
• Strong written and verbal communication skills, including documentation and client advocacy with the ability to effectively engage culturally diverse populations and maintain a professional demeanor.
• Proficiency with Google Suite, Microsoft Suite,…