Adult Protective Services Worker II

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line.

DESCRIPTION

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments:
Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at https://(Use the "Apply for this Job" box below). THE POSITION This classification is a part of a two-level, flexibly staffed classification of the Adult Protective Services Worker series, Adult Protective Services Worker I and II, located in the Adult and Aging Services Department of the Social Services Agency (SSA).

Employees in this classification will focus on providing protective services to the adult and elderly community within Alameda County through the adult protective services intake process. The Adult Protective Services Worker II classification is distinguished from the higher-level classification of Adult Protective Services Supervisor in that the latter is responsible for providing day-to-day first-line supervision over a group of Adult Protective Services Worker I/II.

IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate will have:  Knowledge  regarding programs and regulations applicable to Adult Protective Services  and will remain informed regarding community resources and their  appropriate utilization.  Exceptional  communication skills, both written and oral, and the ability to  communicate effectively with diverse groups.  Outstanding  analytical skills, with a demonstrated ability to think logically and  arrive at sound conclusions.  

The  ability to relate well to people from varied backgrounds, show  understanding, courtesy, and present oneself in a diplomatic, professional  manner.  Remarkable  organizational skills, including the ability to prioritize tasks and  accomplish multiple projects simultaneously, take prompt action to achieve  objectives as well as identify issues as they arise and address them  proactively.  The  ability to work well under pressure;

performing calmly and professionally  while working under time constraints.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of one (1) year of full-time experience as an Adult Protective Services Worker I in the Alameda County classified service. OR II

Education:

Possession of a bachelor's degree, including 30 semester or 45 quarter units in social/human services, sociology, gerontology, social welfare, psychology, or a related behavioral science field. AND

Experience:

The equivalent of three (3) years of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities. Substitution:

Possession of a master's degree in social welfare, counseling, psychology, gerontology, or a related behavioral science field, from an accredited college or university, may substitute for two (2) years of the required work experience in pattern II. OR III

Education:

Possession of a master's degree in social welfare, counseling, psychology, gerontology, or a related behavioral science field from an accredited college or university, which includes completion of two (2) semesters of graduate field placement, or mental health disabilities, including intensive casework, counseling, and /or protective services. License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE:

The Civil Service Commission may modify the above

Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:
Knowledge of:  Crisis  intervention techniques and principles.  Principles  of sociology and psychology.  Interviewing  techniques.  Available  community resources and their appropriate utilization.  Relevant  Federal, State, and local laws, regulations, and codes. Ability to:  Quickly  and accurately assess situations encountered.  Exercise  sound judgment in determining courses of action.  Deal  effectively with hostile/aggressive clients and others…