Case Manager

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Full Time Oakland, CA, US

5 days ago Requisition

Salary Range: $25.00 To $28.00 Hourly

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today, Lao Family has expanded its operations and service footprint to two additional counties, including Alameda and Sacramento. LFCD’s headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high barrier families and individuals, refugees, immigrants, transitional age youth, seniors, and other special populations such as individuals with disabilities.

Job Summary: LFCD is seeking a qualified and motivated Case Manager to support justice-involved individuals in obtaining and retaining meaningful employment as well as manage participants under the California Advancing and Innovating Medical (Cal-AIM) Initiative, which provides comprehensive care management to address both clinical and non-clinical needs. This position serves as the primary point of contact for participants and is responsible for developing relationships with local employers, training providers, community-based organizations, and internal LFCD departments, particularly working with Workforce Innovation Opportunity Act (WIOA) program staff and America’s Job Center of California (AJCC) Business Centers.

The Case Manager will recruit and enroll justice-involved individuals, connect participants with fair-chance employers, provide employment readiness services, career coaching, and comprehensive case management support. This position requires travel and rotating assignments among multiple office locations as needed. The Case Manager reports directly to the Program Supervisor.

Roles and Responsibilities:

• Conduct community outreach and recruitment activities to promote program services, including attending resource fairs, networking events, and community meetings to recruit justice-involved individuals. Develop and distribute program flyers, outreach materials, and promotional resources.
• Facilitate job readiness workshops, program orientations, interviewing skills sessions, and individual and group career counseling. Assist participants with resume development, cover letters, job search strategies, and individualized employment plans. Provide labor market information, job referrals, job club activities, and maintain participant attendance records.
• Develop and maintain relationships with employers, training providers, and community partners. Manage existing employer partnerships and identify new business opportunities to expand employment opportunities for participants. Conduct follow-up surveys with employers and participants to assess job satisfaction and employment retention.
• Provide comprehensive case management services, including participant intake, eligibility determination, enrollment, assessment, and collection of required documentation. Develop and monitor participant My Action Plans (MAPs), identify career pathways and goals, make appropriate referrals, and provide ongoing support throughout program participation.
• Deliver intensive employment and retention services, including job placement assistance, follow-up services, and 180-day job retention support to ensure successful employment outcomes.
• Coordinate supportive services and referrals, including counseling and mentoring services, mental health resources, substance abuse treatment programs, transportation assistance, and other services that address barriers to employment.
• Maintain accurate and timely participant records, including case notes, daily activity logs, assessments, service documentation, and data entry into the Cal E-Grants Portal and other required tracking systems.
• Conduct participant site visits, monitor job retention…