Case Manager

Description

Reports to: Shelter Manager

Work Location: Downtown Oakland Campus

Hours: Full Time, Regular

Status: Non-Exempt, Hourly

Hourly Wage Range: $32.00–$35.00

Supervises: No direct reports

The Case Manager plays a key role in fulfilling the mission of St. Vincent de Paul of Alameda County by providing compassionate, person-centered support to individuals experiencing homelessness as they work toward stable, permanent housing. Working directly with guests in our emergency shelter, the Case Manager conducts case management, housing navigation,and resource coordination while helping remove barriers to housing stability. This role serves a diverse population, including individuals experiencing mental health challenges, substance use disorders, and other complex needs, and approaches every interaction with dignity, respect, and the belief that everyone deserves the opportunity for a fresh start.

The ideal candidate is a collaborative, resourceful, and solutions-oriented professional who thrives in a fast-paced environment and is committed to delivering services with excellence and compassion. Working closely with internal teams and external partners, the Case Manager builds strong relationships to connect guests with housing opportunities, supportive services, and community resources that promote long-term success. Guided by St. Vincent de Paul's mission to feed, clothe, house, and heal our neighbors in need, this position empowers individuals to achieve meaningful, lasting outcomes while fostering hope and restoring stability.

• Provide case management, housing navigation,resource referrals, and service linkages for all shelter guests.
• Develop individualized service plans that address housing, employment, physical health, behavioral health, substance use recovery, food security, and other basic needs.
• Prioritize intensive case management services for guests who are not currently connected to an existing case management program.
• Assist guests in securing permanent and transitional housing through hands-on housing navigation and advocacy.
• Establish and maintain relationships with landlords, property managers, housing providers, housing agencies, and other community partners to expand housing opportunities.
• Connect guests with Oakland Housing Resource Centers and other community-based housing resources.
• Coordinate referrals and ongoing services with medical, behavioral health, substance use treatment, domestic violence, employment, and other supportive service providers.
• Provide one-on-one support, coaching, advocacy, crisis intervention, conflict resolution, and peer support to help guests achieve successful outcomes.
• Conduct Coordinated Entry Assessments utilizing Alameda County's Coordinated Entry System upon completion of required training.
• Reconnect guests with existing case management providers whenever appropriate to ensure continuity of care.
• Maintain accurate and timely documentation within the Homeless Management Information System (HMIS) while ensuring compliance with HIPAA and confidentiality requirements.
• Track client progress, housing outcomes, referrals, service linkages, grant-related metrics, and other program data.
• Prepare and submit accurate monthly reports documenting case management activities and program outcomes for organizational leadership and the City of Oakland.
• Maintain detailed records required for grant compliance, contract reporting, and program evaluation.
• Serve as a Mandatory Reporter in accordance with state and organizational requirements (training provided as needed).
• Represent Saint Vincent de Paul of Alameda County at community meetings, collaborative partnerships, outreach events, and other external activities.
• Participate in ongoing professional development, cross-training, and staff training opportunities.
• Perform other duties as assigned in support of the mission of Saint Vincent de Paul of Alameda County.

• Demonstrated experience in case management, housing navigation, client advocacy, crisis intervention, and resource coordination.
• Knowledge of trauma-informed care, Harm Reduction, Motivational Interviewing,…