Case Manager (Housing

Case Manager (Housing)

Hybrid Remote/In-Person Full-Time Position in multiple locations (Non-Exempt)

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

You are a compassionate, organized, resourceful, and solution-focused professional who understands that successful housing case management requires both strong client relationships and consistent follow-through.

You are comfortable supporting individuals and families experiencing complex barriers related to homelessness, domestic violence, human trafficking, reentry, justice-system involvement, limited income, employment, behavioral health needs, and other challenges impacting housing stability.

You understand that housing navigation involves more than locating available units. You are able to help clients identify housing barriers, develop realistic housing and financial plans, increase or stabilize income and benefits, connect with community resources, communicate with landlords, and work toward long-term housing stability.

You are highly organized and able to independently manage a caseload while balancing client appointments, housing searches, landlord communication, field work, documentation, referrals, assessments, case plans, reporting requirements, and deadlines.

You understand that timely and accurate documentation is an essential component of client service. You are comfortable working within HMIS/Clarity and other electronic case management systems and understand the importance of documenting services, outcomes, income, referrals, progress, and client engagement accurately and on time.

You are proactive and resourceful. When a barrier arises, you are willing to research options, collaborate with your team and community partners, and identify potential solutions rather than waiting for direction.

You are able to provide compassionate, trauma-informed services while maintaining professional boundaries, encouraging client accountability, and supporting clients in developing the skills and resources necessary to become increasingly independent.

You are flexible and comfortable working in a fast-paced environment where program priorities, client needs, funding requirements, and assignments may change.

You also have:

• A Bachelor's Degree in Social Services or three years of experience with re-entry population or in a directly related professional experience.
• At least two years of experience providing housing case management, homeless services, reentry services, survivor services, crisis intervention, advocacy, peer support, or other related direct services.
• Demonstrated ability to manage a client caseload independently while meeting documentation, service delivery, follow-up, and reporting deadlines.
• Strong written and verbal communication skills, including the ability to communicate professionally with clients, landlords, property managers, community partners, probation/reentry partners, and internal team members.
• Strong organizational and time-management skills with the ability to prioritize competing responsibilities and maintain accurate records.
• Ability to complete timely, accurate, and thorough case notes, assessments, individualized case plans, service documentation, referrals, progress reviews, and other required client records.
• Ability to work effectively with clients experiencing multiple and complex barriers…