Rapid Rehousing Case Manager

SUPERVISOR: Program Manager

SALARY: $31 to $34.15 an hour

The Case Manager assists system-involved youth from foster care, probation, or other settings to identify independent-living housing and to obtain the resources to do so by assisting the client to complete necessary documentation and applying those documents to government data entry systems. This position works closely with the referral team, government staff, and landlords to assist clients to live independently in their own housing.

Responsibilities include developing an action plan with clients, managing lease options & negotiations, conducting inspections of units, and ensuring rent is reasonable and affordable.

• Bachelors degree in Social Work, Psychology, Counseling, Criminal Justice, or other behavioral or social science or in a related field plus 2-years’ experience working with system-involved youth in a social services setting.
• Ability to engage verbally and in writing with system-involved youth, government staff, and property owners/landlords
• Good working knowledge of the greater San Francisco area.
• Excellent written and verbal communication skills.
• Excellent computer skills (required proficiencies in Microsoft Outlook & Word).
• Commitment to serving those in need.
• Excellent problem-solving ability.
• High degree of initiative.
• Genuine team player.
• Ability to work with a culturally diverse staff and client base.
• Experience working with system-involved youth preferred.

• Assist clients with completing necessary documentation for the program compliance and to fulfill UC contract obligations.
• Assist clients in locating appropriate and affordable housing.
• Advise and direct clients in the development and implementation of an action plan to secure housing.
• Complete regular client check-ins and act as mentor to clients in efforts to help them achieve and maintain permanent stable housing and other housing needs.
• Discover and maintain good working knowledge of available housing in the community.
• Initiate and maintain communication with case managers in supporting client’s success in sustaining housing.
• Develop and maintain landlord relationships and serve as a liaison and work closely with the utility companies to achieve stable housing for clients.
• Coordinate transportation to clients, as necessary, in accordance with program allowances; will not transport clients in own vehicle.
• Conduct housing quality inspections of properties and ensure all units pass rent reasonableness as defined by HUD.
• Maintain professional boundaries and model appropriate behavior.
• Enter required information in client database accurately and in a timely fashion.
• Maintain accurate case notes, client data and other records according to agency, funder, and professional standards.
• Assist in tracking client outcomes and service trends in order to promote on-going evaluation and improvement of services.
• Market housing program to landlords, develop marketing materials for recruitment of landlords, and build positive relationships with them.
• Advocate for clients in unsafe or neglected properties.
• Attend and participate in regular supervision meetings, team meetings, and staff meetings.
• Attend specified external meetings as an UC representative.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Read and interpret documents and procedure manuals. Write routine reports and correspondence.
• Speak effectively in small setting and groups, i.e. UC employees, clients, or residents.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Resolve problems involving several concrete variables in standardized situations.
• Identify negative disruptive…