Community Service Specialist III

JOB ANNOUNCEMENT

• Position:
  Community Service Specialist III
• Department:
  Housing & Community Services (HCS)
• Classification: 3-D
• Employment Status / FLSA Status:
  Regular, Full-Time (40 hours per week) / Non-Exempt
• Reports To:
  
  Program Manager
• Salary Range (Hourly): $30.60–$35.70
• Announcement Date:
  August 17, 2026 (revised)
• Final date to receive applications:
  Open Until Filled

Founded in 1968, Family Bridges is a nonprofit organization dedicated to empowering individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. Guided by our vision of building healthy, prosperous communities with dignity, we are driven by the values of compassion, respect, collaboration, and cultural understanding as we deliver high-quality services that create lasting impact.

The Community Service Specialist III is an advanced practitioner who leads complex mediation, prevention/intervention, crisis intervention, restorative practices, conflict resolution, resource navigation, and community engagement services. The position serves diverse Family Bridges populations, including seniors, parents, caregivers, individuals and families experiencing housing instability, justice-impacted individuals, and other community members with varied service needs. CSS III independently facilitates group interventions, leads complex or high-risk community responses, develops collaborative partnerships, and represents Family Bridges with external stakeholders.

As a senior team member, Specialist III provides field leadership, mentorship, onboarding support, and practice guidance to other staff but does not exercise formal supervisory authority.

• Lead complex mediation, conflict-resolution, prevention/intervention, crisis-intervention, and restorative-practice services in community settings.
• Independently facilitate mediation sessions, restorative conferences, healing circles, community dialogues, debriefings, and other healing-centered interventions.
• Conduct outreach as needed to promote and educate the community about Family Bridges services, assess complex client and community needs and safety concerns, provide trauma-informed crisis intervention and de-escalation, and coordinate referrals to appropriate resources.
• Coordinate post-incident responses, community healing activities, and restorative interventions following critical incidents.
• Develop, coordinate, and facilitate community wellness, educational, and restorative programming using evidence-informed practices.
• Build collaborative partnerships and represent Family Bridges in meetings with public agencies, service providers, law enforcement, schools, businesses, and community stakeholders.
• Coordinate with partners to address service barriers, community concerns, and complex client or community needs.
• Provide field leadership, mentorship, on-boarding support, and practice guidance to Community Service Specialists and other team members.
• Assist the Program Manager with coordination of field coverage, complex situations, quality assurance, and continuous program improvement.
• Maintain accurate documentation, data collection, case information, and reports in compliance with organizational and program requirements.
• Exercise sound independent judgment while modeling trauma-informed, restorative, healing-centered, and culturally responsive practices.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• Minimum of 3 years of progressively responsible experience in community outreach, mediation, restorative practices, crisis intervention, violence prevention, facilitation, behavioral health, or related human services work.
• Demonstrated experience independently facilitating mediations, restorative processes, healing circles, community dialogues, trainings, or similar group interventions.
• Experience responding to complex conflicts, crises, or critical incidents in community-based settings.
• Experience building partnerships and representing an organization with community stakeholders, public agencies, or service providers.
• Demonstrated knowledge of trauma-informed care, restorative justice, conflict resolution, crisis intervention, motivational interviewing, and de-escalation.
• Demonstrated ability to mentor, coach, onboard, and provide field guidance to peers without exercising formal supervisory authority.
• Strong facilitation, leadership, communication, problem-solving, and relationship-building skills.
• Ability to exercise sound independent judgment in dynamic or high-stress environments.
• Ability to maintain accurate documentation and use organizational technology systems.
• Ability to work evenings and weekends and travel locally and throughout California as program needs require.
• Valid California Driver’s License and reliable transportation.

Office, community, and program-site work environment. Frequent local travel, periodic travel throughout…