Resident Services Coordinator II – Chinatown; Oakland, CA)

Resident Services Coordinator II – Chinatown

Join EBALDC in Building Healthy, Vibrant Communities as Resident Services Coordinator II – Chinatown (Oakland, CA). East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.

About the Role:

We are seeking a bilingual (Cantonese/English) Resident Services Coordinator (RSC II) to support residents at our Chinatown properties. This role provides individualized support, organizes community-building activities, and partners with local service providers to ensure residents—particularly Chinese-speaking seniors and families—have access to resources that support housing stability, health, and well-being.

Position Summary:

The Resident Services Coordinator (RSC II) will play an essential role at EBALDC's Chinatown properties, supporting primarily Chinese-speaking residents, including seniors and families. This position requires fluency in Cantonese and/or Mandarin (reading, writing, and speaking) and a commitment to serving linguistically diverse, low-income communities.

Key

Duties & Responsibilities:

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.
• Facilitate workshops, orientations, and presentations in both English and Cantonese/Mandarin.
• Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.
• Maintain accurate case notes and reporting in EBALDC's data systems

Qualifications Resident Services Coordinator II:

• 2–4 years' experience in social services, community engagement, or housing-based programs.
• Demonstrated ability to independently manage caseloads and resident activities with minimal supervision.
• Bachelor's degree in social work, psychology, public health, or related field (equivalent experience considered).
• Required:
  
  Fluency in Cantonese (speaking, reading, and writing).
• Strong written and oral communication skills in English.
• Familiarity with immigrant-serving resources and senior support programs.
• Proficiency with Microsoft Office and case management systems.
• CPR/First Aid certification (training provided if not current).
• Must pass DOJ and criminal background checks.

REQUIREMENT:
Languages

Required:

Cantonese (speaking, reading & writing) Resident Support & Individual Assistance (60%)

• Assess resident needs and make referrals to community resources such as benefits navigation, financial coaching, treatment providers, and housing retention support.
• Provide individualized support to residents, including assistance with housing stability and accessing public benefits, employment services, financial coaching, budgeting, and other services based on individual need.
• Identify and engage residents in supportive programs that promote skill-building and personal development.
• Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications.
• Receive and manage referrals from Property Management and collaborate with tenant case managers when available.
• Implement conflict resolution techniques and de-escalation strategies for resident behavioral concerns, including mental health emergencies.
• Develop and maintain a…