Advocate; Crossroads, FM, OH, MC)

# Housing Advocate Crossroads - Oakland, CA 94621## Overview Salary Range $18.00 - $19.00 Hourly## Description
*
* Title:

** Housing Advocate {HA)  
** Department:
** Housing Advocate Department  
*
* Reports to:

** Housing Advocate Manager
** Salary: 18$ hourly
**** FLSA Status:
** Swing Shift & Graveyard Shift as well as On-Call / Non-exempt
** SUMMARY
* * The Housing Advocate {HA) provides shift coverage and assists residents with their basic needs. This position conducts regular security rounds of the emergency housing facility, handles emergency/crisis situations, and completes logs and other paperwork. The HA promotes structure, security and a sense of community for residents. The HA also supports case management staff in the provision of services to residents.

As Crossroads is a twenty-four-hour emergency housing facility, a Housing Advocate is assigned to one of the following shifts: day, swing, graveyard, and weekend.###

ESSENTIAL DUTIES AND RESPONSIBILITIES
** Service Delivery
***** All Shifts
*** Promote the physical and mental wellbeing of residents.

Promote a clean and sober living environment for residents and implement/ enforce measures such as drug/alcohol testing as appropriate.

Support clients in resolving problems associated with activities of daily living.

Offer supportive services to residents including but not limited to the following: telephone, mail, snacks, bagged lunches, hygiene packets, and linens.

Monitor residents' compliance with shelter rules and  volatile situations with clients and address all concerns in a non-confrontational manner.

Respond appropriately to client and facility emergencies.

Make medication available to residents upon request and document pickup of medications. Provide emergency medical transportation assistance as needed.
* A
* * ll Shifts - Case Management Support Responsibilities
*** Working in conjunction with an assigned Case Manager, provide support to client cases in the following manner:
* Assist with housing applications both in life skills sessions and through client case management assignments
* Provide support and follow-up on client related paperwork (e.g. California Identification, income verification, social security card, credit report, etc.)
* Attend case conference as needed
* Provide follow-up calls to former clients residing in permanent housing
* Assist case management staff in reinforcing/coaching residents on practicing learned behaviors
* Assist residents with resume development, interviewing skills, etc.
* Conduct outreach to outside housing and employment opportunities
* Attend training as needed#
*** Day Shift
*** Place early lunch/late plate and laundry sign-up sheets in proper binders daily

Supervise and support residents during chore activities with facilities management staff. Assist with 9:00am dormitory lockup.

Ensure dining room support for families for all meals#
*** Day Shift
- Support Group Duties
*** In coordination with the Housing Advocate Manager, provide employment workshops in the morning

In coordination with the Housing Advocate Manager, organize and deliver a motivation/support group for clients who are onsite during the day. Support group to be facilitated once a week in the early afternoon

Assist with resident support groups as needed#
*** Swing Shift
*** Complete intake paperwork on new residents

Encourage a safe, secure, and quiet environment for residents by providing sufficient monitoring and conducting security rounds every 20 minutes when dorms are open.

Ensure that new residents are orientated to shelter rules and guidelines and distribute hygiene packets and linens.

Supervise and support residents during chore activities to ensure that chores are completed properly and that best practices are implemented to ensure safety.

Ensure dining room support for families for all meals##
*** Swing Shift
- Life Skills
*** Provide support for the coordination and facilitation of life skills sessions twice a week##
*** Graveyard/Weekend Shifts
*** Wake up residents who have requested an early wake up.

Defrost and clean medical refrigerator, and residents' lunch and late-plate refrigerator (clean weekly, defrost as needed).Complete house laundry nightly.

Maintain medication cabinet so that medications are easily accessible. Maintain a well-organized and clean linen closet.

Maintain well-organized housekeeping cabinets ensuring adequate supplies or available to staff.###
** Administrative
* **** All Shifts
*** Maintain an accurate account of shelter activity by reviewing the…