Senior Services Coordinator; Foon Lok West

Senior Services Coordinator (Foon Lok West)

Oakland, California

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name:
Foon Lok West Property Type:
Family, Supportive

The Senior Services Coordinator plays a key role in designing and implementing programs and initiatives across the Services portfolio. This role provides program and project leadership based on business needs, including coaching and onboarding Services Coordinators, developing subject matter expertise to support program delivery across properties or the division, and leading work groups or special projects.

The ideal candidate is adaptable, solution-oriented, and comfortable navigating ambiguity. They are committed to continuous improvement and have a demonstrated ability to implement programs and partnerships in diverse environments.

• Supports program implementation and day-to-day operations across multiple properties, including participation in special projects and service delivery improvements.
• Coaches and mentors Services Coordinators, coordinates crisis intervention, and ensures appropriate follow-up for moderate to high‑complexity situations.
• Ensures compliance with mandated reporting requirements and prepares and submits required program documentation to internal and external agencies.
• Builds and manages strong partnerships with external agencies across multiple properties, aligning services with Mid Pen’s Resident Services goals and criteria, and identifying opportunities for improvement.
• Promotes cross-team collaboration and visibility by working closely with Resident Services, Property Management, and community partners to enhance service delivery and efficiency.
• Facilitates community engagement in collaboration with Property Managers, including coordinating partner involvement and supporting community meetings and initiatives.
• Proactively assesses community needs across multiple properties, manages and promotes resident feedback channels and surveys to monitor customer service, and provides individualized resident support through referrals and coordination of specialized programs.
• Maintains accurate records, data entry, and timely reporting for multiple properties in compliance with Services’ policies, procedures, and requirements.
• Analyzes and communicates data insights across properties, recommending improvements to data collection and reporting processes to support informed decision-making and a culture of learning.
• Models a “One Mid Pen” culture by collaborating closely with Property Management, supporting Service Coordinator onboarding, and advocating for the Service Coordinator cohort across teams and projects.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are…