Customer Agent

Customer Agent I (Grade 10)

Current part-time vacancies exist within the MVA Oakland Branch (Garrett County) only.

This is an interview and hire position. Previous applicants need not reapply.

MDOT MVA is seeking a dynamic agent with a focus on delivering premier customer service. The Customer Agent I is the entry‑level position in customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.

Employees are required to work over six service delivery days, Monday through Saturday, and may cover evening hours.

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle‑related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating non‑compliance with motor vehicle laws and regulations and other customer support functions

• Passion for delivering excellent customer service
• Ability to work in a fast‑paced environment
• Problem‑solving ability
• Excellent communication skills

Minimum qualifications:

• Education:
  
  Graduation from a standard high school or possession of a high school equivalency certificate.
• Experience:
  
  One (1) year of customer service work experience. Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service definition:
Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

None

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The State of Maryland is dedicated to a drug‑free workplace, and employees are subject to the State's Substance Abuse Policy, which includes possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment, or immediate discharge.

Relay Service: 1‑800‑201‑7165 TTY: 1‑800‑492‑4575 EEO/AA Employer. Issued: 01/07/2026. Reissued: 05/19/2026.