Team Member, Customer Service​/HelpDesk

Job Details

• Job Location: 040060 - Oakland - Oakland, MD 21550
• Position Type: Team Member
• Salary Range: $15.00 - $18.00 Hourly

• Present a neat, clean appearance in company uniform
• Greet each customer with a smile and a word of welcome or departure
• Maintain a clean and safe environment for customers
• Serve customers according to all company procedures and standards

• Work with fellow employees as part of a team, helps others when they need a hand
• Demonstrate a positive and enthusiastic attitude with co‑workers
• Help new employees through training and orientation
• Demonstrate patience and understanding when training others
• Keep other employees informed about what they are doing

• Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks
• Provide appropriate notice when unable to be at work
• Provide written notice for being late or absent as required
• Understand and use approved time‑keeping system

• Be open and receptive to requests, demonstrate flexibility and dependability
• Demonstrate a positive and enthusiastic attitude with management
• Adjust positively to requests for change from managers
• Accept procedural changes positively and without loss of effectiveness
• Alert management to station needs
• Anticipate problems and bring them to management’s attention
• Follow through with all commitments made

• Take action without being told, go beyond what is simply required, maintain a high activity level
• Help others when needed without being asked
• Demonstrate a sense of urgency on the job, especially when it relates to pleasing the customer
• Be effective working on more than one task at a time
• Finish tasks completely once begun
• Suggest ideas for solving problems, improving procedures, etc.

• 30‑hour week are entitled to enroll in medical, dental and 401k benefits.
• 32‑hour week are entitled to PTO.
• Period bonus potential up to .50 cents per hour for every hour worked.