Corporate Quality Manager - Food Safety & Compliance

The Corporate Quality Manager provides strategic leadership in the design, implementation, and continuous improvement of Ring’s quality management system, customer complaint management, food safety, and regulatory affairs, partnering with the Corporate Quality Manager – Systems and Analytics.

• Quality Management System Leadership Lead, develop, and support the establishment of Ring’s Quality Management System at both the corporate level (Corporate Quality Policy) and facility level (Sample Quality Management System) to establish the foundation of Ring’s commitment to excellent quality. Lead, develop, and support establishment of Ring’s non‑conforming material control program and ensure plants maintain effective non‑conforming material control processes. Support the application of the company‑wide testing control plan and Commissioning, Qualification, and Verification (CQV) processes.
• Food Safety and Food Defense Leadership Lead the development, implementation, and maintenance of the food safety and food defense programs. Lead efforts to ensure the company’s food safety policies are current and compliant with all pertinent federal, state, and local regulations, as well as third‑party food safety certification standards (e.g., Safe Quality Foods, British Retail Consortium, American Institute of Baking). Proactively mentor and coach Quality Systems Managers in building risk‑ and HACCP‑based food safety and food defense programs that reinforce a proactive food safety culture with strong management commitment.
  
  Monitor food safety compliance activities across all facilities. Monitor and manage company‑wide third‑party food safety certification status for all facilities in SQFI’s CMX1 system and internal tools. Lead and support the Purchasing Department in the supplier approval process. Conduct audits to support approval of new primary raw material suppliers according to requirements. Ensure raw and packaging materials are safe for food contact use when applicable and are aligned with internal, customer and regulatory requirements.
  
  Manage the regulatory, quality, and food safety documentation requested by customers. Maintain the company Letter of Continuing Guarantee and Supplier Compliance Guarantee, as well as customized letters as needed.
• Customer Relationship and Complaints Governance Lead the design, maintenance, and continuous improvement of the company wide customer complaints and claims systems, ensuring ease of use and quality of information. Ensure complaints, claims, and returns are effectively documented in the complaint system, and effective communication has been distributed internally and externally in a timely manner. Provide guidance to Quality Managers as needed. Ensure root cause(s) have been effectively identified within the CRM Complaint System, and that effective solutions have been strategically implemented.
  
  Provide guidance to Quality Managers when gaps are identified. Collaborate with plants and customers to manage setup and ensure fulfillment of customer documentation requests in external systems (e.g., ICIX, Repositrak, Trace Gains).
• Continuous Improvement and Problem Solving Lead and participate in cross‑functional teams to identify and resolve systemic problems in manufacturing, quality, and customer performance. Develop and support strategies to reduce quality and food safety risk through process simplification, standardization, automation, and other sustainable improvements. Present Ring’s quality and food safety programs and metrics to customers, alongside Sales and Product Development. Facilitate best practice sharing and maintain a repository of quality and food safety tools.
  
  Lead and support initiatives to identify and close the gaps at high‑risk facilities with regards to quality and food safety deficiencies. Plan and execute internal audits and gap assessments of programs, processes, and products at high‑risk facilities. Lead the multi‑site Food Safety and Quality Assurance (FSQA) committee to provide a plant perspective, ideas, and feedback on planned initiatives.
• Training and Coaching Provide new Quality Managers orientation training and…