Operations Project Manager

Job Summary

Make an impact by joining Service Source, a champion for people with disabilities. Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities. A mission‑focused nonprofit with nationwide government service contracts is seeking an Operations Project Manager to lead cross‑functional projects that enhance operational performance and align with evolving industry best practices. This role partners with contract site leaders and operations teams to plan and execute initiatives such as process improvements, operational audits, system upgrades, cost‑reduction efforts, new procedures, and contract startups.

The Operations Project Manager provides comprehensive project oversight, including planning, scheduling, process mapping, stakeholder communication, and coordination between operations and corporate leadership. The role also serves as a key liaison for business development efforts, supporting proposal development and translating strategic objectives into effective operational solutions and execution.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Lead Operational Project Planning, Execution, and Oversight:
  Lead and support operational projects across federal contracts, including new contract startups, operational improvements, and implementation of corporate initiatives. Ensure projects are completed on time, within budget, and aligned with operational, compliance, financial, and performance objectives. Track project performance, maintain project schedules, and provide status reports to leadership. Develop project plans, workflows, and implementation strategies that support organizational goals and contract requirements.
• Drive Process Improvement and Operational Excellence:
  Identify opportunities to improve efficiency, productivity, quality, and consistency across business functions. Analyze workflows, eliminate operational inefficiencies, and implement process improvements. Develop and standardize project management tools, documentation, templates, and operating procedures. Support continuous improvement, digital transformation, automation, and process reengineering initiatives across the organization.
• Serve as Strategic Liaison and Cross‑Functional Partner:
  Act as the primary link between strategic objectives and operational execution. Collaborate with Operations, Business Development, Human Resources, Finance, and other departments to achieve organizational goals. Serve as the lead liaison between Operations and Business Development during proposal development and new business pursuits. Facilitate communication between executive leadership and operational teams to ensure alignment and accountability.
• Monitor Performance, Risk, and Compliance:
  Establish, analyze, and report on operational performance metrics, KPIs, and return on investment (ROI). Anticipate operational risks and develop mitigation and business continuity plans. Manage organizational and project‑related change initiatives through effective communication, training, and stakeholder engagement. Ensure projects and operations comply with contractual requirements, regulatory standards, and internal policies.
• Conduct Quality Assurance and Operational Audits:
  Perform operational audits and quality reviews to verify contract compliance and service delivery effectiveness. Evaluate operational performance against established standards, best practices, and organizational objectives. Support compliance frameworks and quality management initiatives as applicable. Ensure operational priorities related to efficiency, quality, compliance, and cost control are consistently achieved.
• Additional Responsibilities:
  Participate in and support SSI’s Communities of Practice initiatives to promote enterprise‑wide best practices. Maintain and manage the organization’s operational library of tools, templates, processes, documentation, SME biographies, and proposal resources. Support development of technical solutions and…