Customer Experience Coordinator, D.C. United Summer Camps; D.C. & Virginia

Overview

Customer Experience Coordinator, D.C. United Summer Camps (D.C. & Virginia)

D.C. United Camps deliver summer soccer experiences that kids can’t get at any other summer camp. Designed for ages 5-13, at D.C. United Camps, young fans learn the game, celebrate D.C. United traditions, and feel the magic of being part of the D.C. United family. Each day blends soccer joy, Match-Day moments, and unforgettable memories - all designed with intention. Campers build confidence, form friendships, and get exclusive access to the energy, history, and culture of the D.C. United.

• As the Customer Experience Coordinator
  , you are a key member of the site leadership team and own the family experience  are the friendly, organized, and dependable point of contact for parents, ensuring they feel informed, supported, and confident in their camper’s day. Through clear communication, attention to detail, and genuine care, you help create a welcoming environment that reflects D.C. United pride and Headfirst standards.
• You partner closely with fellow site leaders and Headquarters to ensure the camp experience feels thoughtful, professional, and consistent from arrival to dismissal.
• Schedule Monday-Friday 7:15 am - 3:45 pm
• Time Commitment available for pre-camp training and all weeks of programming
• Compensation $19 / hour with up to 2.5 hours of overtime per week paid at 1.5x rate
• Required Certification In-person/hybrid Adult and Pediatric First Aid & CPR Certification, or the ability to complete these prior to May 30.
• Camp Dates & Locations:
• Please note Camp locations may change weekly. All staff must have reliable transportation to get to site each day.
• Extended Employment Opportunities:
  Goal-Scoring, Passing & Dribbling, and Goalie small-group lessons Monday - Friday from 3:15 - 4:00 pm (paid at $43.75 per lesson).
• Serve as a leadership presence on site, owning family communication and contributing to daily decision-making alongside fellow site leaders
• Act as the primary point of contact for families through phone, email, and in-person interactions, building trust and familiarity throughout the week
• Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner
• Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life
• Manage family accounts and accurately document conversations and inquiries using Hub Spot and League Apps
• Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high-quality service
• Anticipate small details that may impact a camper or family’s experience and proactively problem-solve
• Share relevant updates with fellow site leaders to support smooth daily operations
• Represent the D.C. United and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners
• Communicate safety or behavior concerns to parents in a timely, calm, and solution-oriented manner
• Take on additional responsibilities as needed to support a positive, high-quality camp experience

• Completed at least two (2) years at an accredited undergraduate institution or equivalent educational experience
• Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred
• Comfortable communicating with families in person, over the phone, and in writing
• Organized, detail-oriented, and responsive
• Friendly, calm, and confident when handling questions or concerns
• Enjoy working with children and contributing to a collaborative team environment
• Adaptable and patient with strong problem-solving skills
• Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season
• Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp
• Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor fields, and lift and carry up to 50 lbs. of sports equipment
• Committed to adhering to and enforcing the…