Case Manager (Intake Coordination

Help Families Build Stability and Independence Oakton, VA (Hybrid) $63,000 Annual Salary Monday-Friday, 9:00 a.m.

-5:00 p.m. Flexible Hybrid Environment with Community-Based Field Work Service Source is seeking a Case Manager (Intake Coordination) to serve a transformative program supporting Fairfax County families on their path toward housing stability and long-term self-sufficiency.

• Conduct participant intakes and assessments
• Identify immediate needs and barriers to success
• Connect individuals and families with critical community resources
• Coordinate referrals and service navigation
• Develop participant-centered plans that support employment and self-sufficiency goals

This position offers the opportunity to make a meaningful impact while enjoying a predictable weekday schedule with no evenings, weekends, or holidays. You'll combine the flexibility of a hybrid work environment with the rewarding experience of engaging directly with participants and community partners throughout Fairfax County.

If you're passionate about helping people access resources and overcome barriers, we'd love to hear from you.

Additional

Note:

This position is funded through a two‑year contract. Service Source is committed to exploring continued employment for staff should future funding or program needs evolve.

Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Case Managers play a critical role in the multi‑year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long‑term self‑sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self‑sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment.

Using a wrap‑around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be evaluated as part of the Annual Performance Review.

• Schedule and conduct participant intake and enrollment, complete baseline assessments using the Employment Barriers Screening Tool and HUD Self‑Sufficiency Matrix, and identify immediate participant and family needs.
• Facilitate smooth transitions to ongoing case management and ensure timely follow‑up and continuity of services.
• Complete comprehensive assessments and coordinate services with internal and external partners to support participant success.
• Develop, implement, and regularly update person‑centered plans focused on self‑sufficiency and employment goals.
• Connect participants to community resources, assist with service navigation, and maintain accurate documentation to support compliance, reporting, and outcomes tracking.
• Build and maintain long‑term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up‑to‑date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up‑to‑date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits and other notable interactions.
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent…