Summer Student - Specialist, Customer Service

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Summer Student:

HERE’S HOW YOU’LL CONTRIBUTE:

Ensure optimum servicing to our client base by completing all Requests for Insurance following appropriate lender/ lawyer procedures and timeframes.
Prepare/review documents as required; consistently applying guidelines as applicable to all files in all Provinces excluding Quebec.
Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes.
Address lenders/ lawyer on any issues relating to their specific files, elevating to internal partners as required.
Complete daily Quality Control as per audit guidelines.
Assist with reports, filing and data entry as required.

HERE’S WHAT YOU’LL BRING:

Must be enrolled in a law clerk program
Our core hours of operation are 8:00 a.m.

- 8:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 8:00 p.m.
Strong customer service skills with a focus on building relationships.
Detail oriented and proven ability to multi-task in a fast paced environment.
Ability to exercise good judgment in protecting confidential information.
Intermediate keyboarding skills with experience in MS Office products (Word, Excel and Outlook).

Total Direct Compensation:

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

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By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.