Clinic Administrative Lead

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi‑disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Position Overview  The Clinic Administrative Lead is the first point of contact for day-to-day clinic operations, ensuring our patients are receiving comprehensive care across multiple program areas. While providing hands‑on support to the immediate Medical Office Administrator/Medical Assistant (MOA/MA) staff, the Clinic Administrative Lead will be responsible for building relationships with the wider clinic team across all departments to ensure seamless collaboration, troubleshooting of issues and an exceptional patient experience.

The Clinic Administrative Lead is required to work on a permanent full‑time basis supporting our LMC Oakville clinic (3075 Hospital Gate, Oakville).
About You  

This role offers an exciting opportunity to develop leadership competencies in healthcare while continuing to provide front‑line support to patients. You are an individual who is ready to grow your expertise and skills in a multidisciplinary practice. An individual with prior experience in the medical field, who takes initiative, engages with their team and has strong communication skills will find success in their role.
Responsibilities   Perform essential daily responsibilities and duties as an MOA/MA for the clinic
Act as the primary administrative interface with staff and providers across all programs
Train and supervise an administrative team, acting as their first point of contact for questions/inquiries
Responsible for ongoing development and regular evaluation of and addressing potential staffing challenges
Responsible for communicating IT and facility issues and requests to the appropriate teams for support
Manage staff schedules to ensure effective coverage and duties as assigned
Manage provider schedules to ensure productivity and efficiency
Organize team huddles and touch base meetings, and report findings to management. This also includes taking the lead on clinic‑wide huddles for all staff
Collaborate with Human Resources for recruiting, hiring and orientation of administrative staff
Manage patient and provider issues/complaints, escalating to management/Human Resources
Oversee provider billing such as third‑party and uninsured claims
Other administrative duties and roles as assigned within Clinic Operations and across other administrative clinic roles where needed
Assist with various projects as assigned
Requirements   2–3 years in a medical or dental clinic setting dealing with patients and providers
1–2 years’ experience leading/managing administrative staff in a healthcare environment (multi‑site practice is an asset)
College or university degree from an accredited postsecondary institution (considered an asset)
Compensation range :
The expected compensation for the position is $50‑55k/annually. Actual compensation will be based on a candidate's credentials, experience and geographic location in which the position is located.
AI Disclosure : LMC does not use Artificial Intelligence (AI) to screen, assess or select candidates for this position.
Position Vacancy :
This position is for an existing vacancy.
LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.
We thank all candidates; however, only those candidates selected for an interview will be contacted.

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