Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
Inyour role as a Document Clerk, you will be responsible for several administrative tasks including being the expert on document requirements. You will showcase your time management skills, and multitasking strengths as you monitor, prioritize and process incoming mortgage documents. You will assist with inbound and outbound calls, manage different mailboxes as well as processing and scanning mail as required.
As the document expert, you will provide support to our clients and to your peers and identify any urgencies to be elevated to the management team.
HERE’S HOW YOU’LL CONTRIBUTE
:
Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages
Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays
Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls, as well as mail and scanning of documents
Support the team by providing quick and precise responses based on client requirements and FCT standards
Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements
HERE’S WHAT YOU’LL BRING:
Strong Customer Service skills with Minimum 6 months customer service-related experience
Knowledge of various computer systems including Excel, Outlook, word and the ability to learn internal systems
Strong communications and interpersonal skills
Thorough, accurate and focused in a high paced environment producing high quality work
Ability to exercise good judgment in protecting confidential information
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
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For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
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