Associate Product Operations Manager Ontario

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out ourblog and follow us @Inside Geotab on Instagram . Join ourtalent network to learn more about job opportunities and company news.

We are always looking for amazing talent who can contribute to our growth and deliver results. Geotab is seeking an Associate Product Operations Manager who will manage the foundational elements of our customer feedback ecosystem, with a heavy emphasis on Research Operations (Research Ops) and ensuring the quality and integrity of our customer insights data. If you love technology, and are keen to join an industry leader — we would love to hear from you!

As an Associate Product Operations Manager your key area of responsibility will be managing the end‑to‑end research roadmap and execution timelines, overseeing participant recruitment, incentive compensation, and the technical setup of research tools like Qualtrics and Pendo, as well as driving data quality and schema governance across inbound customer feedback sources. You will need to work closely with Product Managers, UX Designers, Engineering teams, and external research participants/vendors.

To be successful in this role you will be a highly motivated, detail‑oriented, and execution‑focused self‑starter. In addition, the successful candidate will have excellent project management skills with a proven ability to manage complex, multi‑stakeholder research roadmaps, and a meticulous approach to participant recruitment and data quality.

• Manage the end‑to‑end research roadmap and execution timelines, acting as the primary operations liaison for product managers and UX designers.
• Oversee all aspects of participant recruitment, drilling into customer directories and data systems to identify, screen, and schedule the right users for research studies.
• Manage and maintain internal and external customer research panels, ensuring compliance with GDPR/CCPA and internal data privacy policies.
• Execute and refine the compensation process for research participants, ensuring timely and accurate incentive distribution to maintain positive customer relations.
• Formalize and maintain efficient communication loops to share findings, manage stakeholder expectations, and keep customers informed after they have provided feedback.
• Develop and maintain automated processes to drive efficiency of research processes.
• Develop and manage the logistical setup of various research studies (e.g., surveys, unmoderated tests, screeners) using core tools like Qualtrics and Pendo.
• Serve as an administrator or power‑user for core research tools, ensuring seamless integration with the broader data infrastructure.
• Establish and maintain clear documentation for research processes, recruitment…