Title Officer

Title Officer Responsibilities

• Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified time frames. Develop internal and external partnerships to enhance overall customer service experience.
• Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying Underwriting Guidelines, as applicable, to all files.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist, etc.).
• Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements.
• Accountable for maintaining up-to-date knowledge on all corporate and lender policies and procedures and applying them as applicable.
• Prepare applicable documents (i.e. mortgage document package, title change documents, etc.) as per respective lender program requirements.
• Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing.
• Action Lender Reports as required.

• Graduate of a law clerk/legal admin program or equivalent experience is required.
• Minimum of 6 months experience with the end-to-end real estate transaction cycle.
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Strong understanding of basic mathematic principles.
• Detail oriented and proven ability to multi-task in a fast paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office and Outlook.
• Core hours of operation are 8:00 a.m.
  
  - 9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9 p.m.

Total Direct Compensation: 47,720 - 57,330

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials.
• Group retirement savings plan with company match.
• Paid holidays and generous paid time off.
• Hybrid work arrangements.
• Paid volunteer opportunities and charitable donation matching.
• Employee recognition programs that include referral incentives.
• Potential for performance-based incentives.
• The opportunity to participate in our stock purchase plan.
• As per terms of the employment agreement.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.