Tasting Room Supervisor, Wine Estates

Tasting Room Supervisor, Far Niente Wine Estates

Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark luxury producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon. With three storied estates in the Napa Valley, our wines transcend generations.

We are seeking a Tasting Room Supervisor to help support all of our estates in the delivery of guest service. This position will provide support at all three winery estates:
Far Niente, Nickel & Nickel and Bella Union.

In this capacity, you will be responsible for supporting the hospitality team, overseeing sale approaches, and overall general operations. You will assist in managing the guest experience and the flow of all tours and the tasting room atmosphere, ensuring scheduling and attentive guest services are provided.

• Provide supervision to the hospitality team, assisting with problem solving and stepping in where needed to ensure guests receive our high level of hospitality.
• Handle customer concerns in a positive, expedient manner and defer to management if additional support is needed.
• Meet and greet VIP customers to ensure they have a positive experience.
• Ensure the Visitor Center facility is in pristine condition and well maintained.
• Communicate guest, operational, staff and facility‑related issues to the management for prompt attention.

• Demonstrates ownership of job responsibilities through focus, determination, and attention to detail. Works to elevate the performance of their team.
• Works as a member of a highly functioning team. Maintains professional and respectful dialogue with peers to collaboratively identify positive outcomes. Communicates regularly and provides support and mentorship.
• Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
• Creates an environment where their team is encouraged to bring forward ideas for improvement and ways to increase efficiency. Is personally open to new ideas and positive change.
• Stives to elevate their performance and that of their team. Is nimble to the changing needs and priorities of the organization.
• Represents the organization professionally through effective communication and follow‑through. Serves as a role model for their peers and colleagues, values difference and strives for understanding.
• Shows care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
• Demonstrates integrity, honesty, and fairness in their interactions, working towards achieving personal achievement rather than public attention.
• Assists their team in achieving the best outcomes. Demonstrates pride and provides relevant expectations and accountability.

• Previous experience of 3+ years in winery, hospitality and/or luxury sales.
• Microsoft Office / POS systems.
• Strong verbal and written communication skills.
• Full body mobility.
• Ability to ascend and descend stairs.
• Ability to lift up to 45 lbs.

Far Niente Wine Estates represents a legacy of excellence and stewardship that spans over 135 years, uniting the wines and vineyards under a single vision of artistry, integrity, and community. Founded in 1885 by John Benson with the construction of the iconic Far Niente stone winery in the heart of Napa Valley, the estate has expanded over the years, preserving its heritage while advancing the craft of winemaking through the vision and dedication of the dreamers and doers who have shaped the luxury wine industry.

In 1979, the Nickel family revitalized Far Niente, restoring its original grandeur and elevating it to an internationally renowned winery celebrated for Chardonnay and Cabernet Sauvignon in the heart of Oakville, California. Today, as stewards of more than 400 acres of premier Napa and Russian River Valley vineyards, Far Niente Wine Estates’ commitment to quality and sustainability has guided its careful expansion, bringing together a collection of world‑class wineries that reflect the diversity of Napa Valley and the Russian River Valley terroirs.

The portfolio…