Departmental Technician Il

Please see Special Instructions for more details.

Applicants chosen for an interview will be contacted to take Keyboarding, Microsoft Word, and Excel tests in the Office of Human Resources prior to the scheduling of interviews. Candidates must pass all tests in order to be eligible for an interview.

This position is available to both internal Ocope members and external candidates, with current members receiving preference during the first 10-days, expiring September 13, 2026.

The Office of the Center for Student Success invites applications for the position of Departmental Technician Il. This is a full-time, Administrative Assistant position, working a 12-month schedule, reporting to the Dean of Student Success. All Administrative Assistant positions in the Center for Student Success serve as members of the staff team supporting the overall operations of the office.

The incumbent will have general responsibility for providing proactive and timely administrative and operational support to the Center for Student Success (CSS)

• Serve as the first point of contact for current and prospective students, parents, faculty, staff, alumni, and the general Oberlin community regarding the Center for Student Success initiatives. Create a safe, tidy, welcoming, and inclusive space (including the CSS suite and student lounge) for all CSS visitors and guests.
• Maintain the CSS departmental and event calendars: coordinate staff schedules, plan meetings, schedule appointments, and coordinate conference room and student lounge scheduling.
• Make adjustments to the operations as needed.
• Assist in the management and archiving of office and departmental files, both public and confidential.
• Maintain, update, and revise confidential student files in institutional databases such as Banner, ENGAGE , etc.
• Assist in the maintenance and organization of the CSS Box folders and the files therein.
• Manage budgetary and tracking oversight: supply the Dean of Student Success and Leadership Team members with regular updates on budget/fund changes; compare purchases to planned expenditures; monitor spending; create and distribute annual budgetary templates.
• Manage staff mail and directory; update and distribute staff phone lists.
• Maintain the CSS Operations Manual and provide input in the review and implementation of departmental operations and procedures.
• Manage office supply inventory and monthly departmental supply orders.
• Coordinate office maintenance issues with the department of Facilities, including submitting maintenance requests and scheduling facilities work orders. Responsible for communicating to CSS staff the timelines of such work orders and schedules for repairs.
• Provide primary support for all CSS
  -related office equipment, including maintenance, repair, and purchasing.
• Develop and manage a system for logging all CSS departmental equipment and the maintenance thereof.
• Provide administrative and operational assistance for CSS departmental participation in Oberlin events:
  Orientation, Welcome Week, Winter Term, Commencement, and other institution-wide events.
• Attend monthly divisional Managers and Administrative Assistants meetings.
• Attend other events and meetings as necessary; take notes as needed.

• Serve as the first point of contact for current and prospective students, parents, faculty, staff, alumni, and the general Oberlin community regarding the Center for Student Success initiatives. Respond to questions from faculty, staff, students, families, and the general public about the department’s services and Oberlin in general:
• Be knowledgeable about the basic operations of the entire department and respond personally to requests for information in a timely manner; articulate the work of the department to other constituencies.
• Address questions requiring interpretation and explanation and refer non-routine questions or complaints (including difficult student crisis situations) to appropriate staff.
• Coordinate office communications:
• Answer and screen telephone calls; manage department voicemail and email; manage departmental out-of-office messaging.
• Compose, proofread, and edit departmental correspondence and communications: inclusive of physical (posters, signs, flyers) and virtual (Campus Digest, Engage, and Instagram) messaging.
• Assist in the composition and distribution of departmental reports, requiring knowledge of the college and institutional policies and procedures.
• Assist in the…