IT Business Analyst ​/ Applications Developer

Summary

The Center for Information Technology (CIT) at
Oberlin College invites
applications for the position of IT Business Analyst / Applications
Developer. This is a full-time, Administrative and Professional (A&PS)
staff position, reporting to the Director of Enterprise Applications. The
IT Business Analyst / Applications Developer is a member of the
Enterprise Applications team made up of Applications Developers and
Business Analysts.
CITis seeking a candidate who is passionate about advancing
educational technology and has broad experience withERPsystems,
leading implementations and migrating to cloud products. The role will
be involved in current and future state business process mapping and
improvements as we anticipate migration away from on-premto a cloud
system. The candidate is expected to be an integral part of the cloud
systems migration, as well as current production support, system
configuration, troubleshooting, security administration, integration, and
interfaces with third party systems.

Responsibilities

• This role serves functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, and analyzing data flows for data management improvement opportunities and client support.
• The role also assists with system upgrades, patches, testing and other technical projects as assigned and serves as a backup for daily operations, administration, and maintenance of theERPsystem.
• Applies advanced business analysis concepts to identify, evaluate and define complex systems scope and objectives based on advanced knowledge of applicable business practices, processes and systems and industry standards to meet end- user needs.
• Works at the highest technical level of various phases of systems analysis. Considers the business implications of applying technology to the current and future business environment.
• Provide technical support for the College’s Third-party systems and the ERP system as needed.
• Develop practical reporting tools for the business departments.
• Carry out complex and multi-level tasks from start to finish.
• Establish and maintain effective working relationships with others.

Planning & Analysis

• Consult with colleagues and current or new business processes to determine how our enterprise can support and improve these processes.
• Ability to understand business process, analyze technology consult vendors and other higher ed institutions, and apply best practices to design effective solutions.
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, and facilitate decisions.

Operational Support

• Respond to and resolve incidents reported by end users.
• Provide monitoring and management of our Enterprise Applications and manage issues and communications where appropriate.
• Create and maintain documentation related to services, solutions, and interfaces.

Consulting

• Provide consultation to end users on process and best practices.
• Develop a comprehensive understanding of a subset of our enterprise applications.
• Engage with campus partners to determine if the enterprise software is a candidate for the proposed solution, considering the option of other platforms that may reduce long-term costs
  and duplication.

Lifecycle Management

• Plan review, coordinate, and manage upgrades and maintenance projects for a subset of enterprise applications.
• Engage regularly with vendors to align to their release and product roadmaps and manage the vendor relationship to ensure continuous support is maintained.
• Validate, test, and implement new products/applications, modules/features within an application, application releases and services.
• Serve as the point for review and recommendation of support contract renewals.
• Communicate and support campus partners during the lifecycle management process.

Essential Personnel

• This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these
  times.
• Applications Developer works collaboratively with other IT professionals to provide a stable and robust set of data management and application services to campus. This…